Jasmine Gonzales
San Marcos,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Lead
Journeys Kidz
01.2023 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Handled cash register operations and customer transactions to process payments.
Supervisor
Texas State University Campus Recreation
01.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Office Assistant
Texas State University Campus Recreation
09.2021 - 05.2023
- Completed clerical tasks such as filing and copying mail
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Team Member
Whatabuger
09.2021 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
Mister Car Wash
07.2020 - 07.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
Education
Some College (No Degree) - Biology
San Antonio College
San Antonio, TXHigh School Diploma -
Pebble Hills High School
El Paso, TX06.2021
Skills
- Mentorship
- Relationship-building
- Teamwork and Collaboration
- Conflict-resolution
- Microsoft Office
- Constructive Criticism
- Time Management
- Data Entry
- Preparedness
- Self-motivated
Certification
- CPR Certification
- Food Handlers Certification
- TABC Certification
Timeline
Sales Lead
Journeys Kidz
01.2023 - Current
Supervisor
Texas State University Campus Recreation
01.2022 - 05.2023
Office Assistant
Texas State University Campus Recreation
09.2021 - 05.2023
Team Member
Whatabuger
09.2021 - 01.2023
Crew Member
Mister Car Wash
07.2020 - 07.2021
Some College (No Degree) - Biology
San Antonio College
High School Diploma -
Pebble Hills High School