TaJasha Hawkins
Customer care Advocate
Irvine,CA
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Caresource Health Plan
12.2019 - 06.2023
- I offered support to Ohio and Georgia Medicaid recipients and addressed their needs over the phone
- Handled delicate situations diplomatically to maintain positive relationships between the organization and its valued members.
- Upheld the productivity and quality standards of the department
- Met customer call guidelines for service levels, handle time, accuracy and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to inquiries, questions, and concerns from members and providers regarding eligibility, enrollment, the status of claims or authorizations, the interpretation of benefits, and over the phone referrals and authorizations for medical care.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Catering Staff Member
Elite Catering & Events
02.2019 - 02.2020
- Arranged furniture and added decorations to assist in setting up for catering events.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
Customer Service Sales Representative
Victoria Secret Direct (Call Center)
09.2017 - 02.2019
- Increased revenue with strategic upselling of products and services to existing customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
Diploma -
Wayne High School
Huber Heights, OH01.2014
Skills
- Customer Service
- Call Center
- CSR
- Customer Care
- Customer Support
- Technical support
- Serving
- Research
- Sales
- Typing
- Telemarketing
- Windows
- Analysis skills
- Databases
Timeline
Customer Care Specialist
Caresource Health Plan
12.2019 - 06.2023
Catering Staff Member
Elite Catering & Events
02.2019 - 02.2020
Customer Service Sales Representative
Victoria Secret Direct (Call Center)
09.2017 - 02.2019
Diploma -
Wayne High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTeam Building / Company RetreatsPaid time offStock Options / Equity / Profit SharingWork from home optionHealthcare benefits401k matchAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Languages
English
Full Professional
Interests
Customer Care
Journalism
Communications
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