Jasha Williams
Jackson,MS
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Virtual Customer Service Representative
Startek USA
10.2023 - Current
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assisted customers in navigating online resources, guiding them toward self-service options when appropriate for quicker resolution times.
- Contributed to company growth by consistently meeting or exceeding performance benchmarks in key metrics.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Family Dollar
10.2021 - 07.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Christian Cornerstone
Townsend10.2023
Skills
- Training development aptitude
- Multi-Line Phone Systems
- Customer Service
- Computer Skills
- Call Center Operations
- Call Metrics
- Understanding Customer Needs
- Salesforce CRM
- 57 wpm Typing Speed
Timeline
Virtual Customer Service Representative
Startek USA
10.2023 - Current
Customer Service Representative
Family Dollar
10.2021 - 07.2023
High School Diploma -
Christian Cornerstone