Jashae Maxwell
Fort Worth,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Advanced Client Solutions
Bank of America
Fort Worth, TX
06.2024 - 05.2025
- Provide high-level customer service support, resolving inquiries, and ensuring client satisfaction. Demonstrate excellent problem-solving skills, and attention to detail. Identify strategies to help clients achieve financial goals while staying informed on industry trends and regulations. Offer expertise on banking products and services to enhance customer experiences. Effectively communicate with clients to build lasting relationships.
Customer Care Specialist
America Express
Fort Worth, Texas
03.2022 - 11.2023
- Maintained a professional and positive attitude when addressing customer concerns. Opened new accounts and assisted with personal and business credit cards inquires. Collected payments and resolved overdue accounts through phone and email correspondence. Provided financial solutions to enhance customer experiences.
Banker Coach
Wells Fargo
Westlake, TX
12.2016 - 03.2022
- Educated and mentored new bankers to ensure successful onboarding and performance. Built strong client relationships based on trust and financial expertise. Provided feedback and best practices to support banker transitions. Facilitated and led a two-week everyday banking training program. Handled escalated calls and provided conflict resolution strategies.
Patient Care Technician
Brookdale Assisted Living
Arlington, TX
01.2015 - 12.2015
- Reasonable for personal care, including but not limited to bathing, dressing, grooming, medication management, and toileting. Provide Emotional and healthcare support.
Education
High School Diploma -
Arlington Heights
Fort Worth, TX05-2008
Skills
- Adaptability & Active Listening
- Client relationship management
- Financial solutions
- Regulatory compliance
- Conflict resolution
- Training and development
- Research & Building Client Rapport
Timeline
Advanced Client Solutions
Bank of America
06.2024 - 05.2025
Customer Care Specialist
America Express
03.2022 - 11.2023
Banker Coach
Wells Fargo
12.2016 - 03.2022
Patient Care Technician
Brookdale Assisted Living
01.2015 - 12.2015
High School Diploma -
Arlington Heights
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