Jashan Grewal
San Jose,CA
Summary
Dedicated administrative professional with half a decade of experience in supporting leaders and managing any and all office operations looking to apply his skills and knowledge to help create efficient work environments and ensure seamless workflow. I seek to leverage my learnings of customer service, administration, finance, multitasking and schedule management to help drive your company’s success.
Overview
8
8
years of professional experience
Work History
Business Office Administrator
CarMax
01.2023 - Current
- Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
- Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process
- Seeks win/win solutions for the customer and partners appropriately
- Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
- Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
- Support multiple senior and mid-level managers with schedule management, visitor interactions, prep for appointments, direct calls as needed and customer satisfaction
- Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention
- Processes paperwork affiliated with state laws
- Including submitting paperwork necessary to title or and register a vehicle for a customer after sale or obtaining a title for a customer after sale
- Mentor new Business Office Associates, as well as train other store departments on Business Office process and procedure
- Clerical responsibilities including, but is not limited to copying, filing, reconciliation of missing documents or information and data entry into various Microsoft Office applications such as Excel, Powerpoint, Outlook and more
- As well as proprietary systems as required for logging vehicle registration tags
- Answers multi-line phone system to respond to caller needs and enquiries.
Director's Assistant Office Administator
University of Silicon Valley
12.2021 - 12.2022
- Contribute to leadership meetings by taking notes and tracking action items
- Execute clerical and general office duties such as setting up filing systems, data entry, typing, copying, ordering office supplies, and other administrative tasks for special projects as requested
- Support multiple representatives within the department
- Report to the Financial Aid Director
- Maintain department's communications, meeting notes, project plans, goals and group tasks
- Collaborate with peers, colleagues and across teams to support company-wide projects and goals
- Proactive management of calendars for the leaders and their teams, including scheduling internal and external meetings, schedules for office staff, setup appointments, structure, agenda, and follow-up of multiple recurring team meetings
- Provide administrative support to the Office Manager, Business Operations Manager, Human Resources, Student Advisors and other staff
- Answer incoming phone calls and respond to emails in a professional manner.
Office Administrative Assistant
San Francisco State University
01.2018 - 06.2019
- Provide assistance to office admins to help support and create a seamless application process for financial aid
- Complete daily tasks such as sending communications, managing appointments, reviewing documents and greeting visitors at front desk
- File and process all documents and applications efficiently
- Communicate with students, parents and visitors about upcoming announcements and financial aid appointments and due dates
- Provides informative material for students, parents, and walk-in visitors about financial aid
- Providing administrative support to various departments as needed
- Ensure the office is well-maintained to provide a professional environment
- Ensure office supplies are sufficiently stocked and replenished within defined budget guidelines
- Protect the confidentiality and security of all financial, clients' and employees' files
- Assist faculty in all day-to-day office tasks
- Answer and manage incoming calls and requests.
Operations and Logistics Assistant
Amazon
02.2016 - 11.2017
- Manage complex calendars and scheduling with diplomacy and discretion, assist in manage domestic shipments for travel, expense report coordination and submission, and organize, execute, and assist with team activities
- Drive small to medium operational enhancement projects
- Provide assistance to and help coordinate with associates to ensure timely arrival of all customer deliveries
- Ensure accuracy of all orders and troubleshoot any and all issues preventing delivery associates from completing their orders
- Monitoring existent metrics, analyzing data and partnering with internal teams to identify process and system improvement opportunities
- Maintain a safe, clean, and secure environment to ensure the security of all employees and products on site
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the workplace.
Education
Bachelor's degree - Computer Graphics
University of Silicon Valley
San Jose, CA12.2022
Skills
- Clerical Proficiency
- Front desk management
- Data Entry
- Schedule Coordination
- Calendar Management
- Customer Service
- Appointment Setup
- Onboarding Associates
- Training New Hires
- Order Entry
- Phone Etiquette
- Cash Management
- Graphic Design
- Document Management
- Analytical Proficiency
- Data Collection
- Accounting
- Google Suite
- Microsoft 365
- Adobe Creative Suite
- Software Troubleshooting
- Personal Assistant experience
- Sales Support
- Database Management
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Urdu
Professional Working
Nepali
Limited Working
Spanish
Limited Working
Timeline
Business Office Administrator
CarMax
01.2023 - Current
Director's Assistant Office Administator
University of Silicon Valley
12.2021 - 12.2022
Office Administrative Assistant
San Francisco State University
01.2018 - 06.2019
Operations and Logistics Assistant
Amazon
02.2016 - 11.2017
Bachelor's degree - Computer Graphics
University of Silicon Valley