Jashan Singh
Summary
Front Desk Manager with 3 years of experience in hospitality, demonstrating exceptional skills in strategic planning and communication. Proficient in hiring, training, and managing staff, with a strong focus on enhancing guest experiences through innovative initiatives. Adept at preparing detailed progress reports and handling special client needs, showcasing a competitive edge and quick learning abilities. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor/Manager
Hampton INN Brantford at Ontario
10.2022 - Current
- Establishing work schedules for 40 people and procedures and co-ordinate activities with other work units or departments
- Hire and train staff in job duties, safety procedures and company policies
- Requisition materials and supplies
- Resolve work-related problems and prepare and submit progress and other reports
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Implement initiatives to enhance guest experience, such as personalized welcome packages or loyalty programs, to increase guest satisfaction by29% and retention rates.
Front Desk Supervisor
Hampton INN Guelph at Ontario
09.2020 - 10.2022
- Maintained telephone etiquette & responded to their queries
- Answer telephones and greet customers, Book eye exams and patient appointments
- Data entry of retail sales on company software
- Keep storefront clean and organized
- Communicate effectively with customers and staff
- Implement innovative customer service strategies to enhance guest experience and boost customer satisfaction scores, ensuring the hotel remains a top choice for travelers in the competitive Guelph market.
Assistant Manager
NIRALA sweets and restaurant at Toronto, Ontario
06.2019 - 09.2020
- Handling the cash counter
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Resolved customer problems and complaints.
- Developed strong working relationships with team members, fostering a positive work environment.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Hospitality- Hotel Operations Management - Hospitality Administration And Management
Centennial College
Toronto,ON04.2021
High school certificate -
SGGS School
Chandigarh,India06.2018
Skills
- Multitasking and Organization
- Staff Scheduling
- Scheduling and Planning
- Hospitality services
- Operations Oversight
- Time Management
- Guest Services
Timeline
Front Desk Supervisor/Manager
Hampton INN Brantford at Ontario
10.2022 - Current
Front Desk Supervisor
Hampton INN Guelph at Ontario
09.2020 - 10.2022
Assistant Manager
NIRALA sweets and restaurant at Toronto, Ontario
06.2019 - 09.2020
Hospitality- Hotel Operations Management - Hospitality Administration And Management
Centennial College
High school certificate -
SGGS School
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