Jashane Montague
New York,NY
Summary
Highly skilled and enthusiastic professional with 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Led multiple initiatives to improve care quality and patient outcomes. Demonstrated leadership in team coordination and operational efficiency.
Overview
9
9
years of professional experience
Work History
Site Manager
CityMD
02.2021 - Current
- Managed the performance of the entire site operation
- Complied with safe operating practices and assessed operational procedures against best practices.
- Created monthly schedules for all employees
- Ordered all medical/office supplies, vaccines and medications
- Ensured staff maintained professionalism through coaching and performance reviews
- Monitored finances to ensure we are aligned with appropriate budget
- Assisted in the onboarding and offboarding process for employees
- Held staff meetings to announce updates to workflow and company policies and provided all necessary resources
- Worked closely with HR to discuss employee progress and necessary disciplinary actions
Assistant Manager
CityMD
07.2019 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved patient satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the patient experience.
- Provided support to front end team and clinical staff when needed
- Held weekly huddle with team to reset expectation
HR Administrative Assistant
NYC Mayors Office DCAS
01.2019 - 07.2019
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Mastered multiple HRIS platforms, becoming a go-to resource for troubleshooting issues or training new users within the department.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Worked closely with HR leadership to keep all employee records organized and available upon request
Shift Supervisor
CVS Pharmacy
01.2018 - 07.2019
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Received and unloaded truck with inventory shipment and distributed accordingly
- Finalized deposits and closed out registers with updated DCR
- Adjusted weekly price changes
Store Team Leader
Whole Foods Market Inc
06.2016 - 01.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created, prepared, and delivered reports to various departments.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Created customer support strategies to increase customer retention.
Operations Manager
Avis Budget Group
05.2015 - 06.2016
- Supervised daily operation and sales functions on or off airport to ensure maximization of fleet
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported damages, expired tags, and lapse in insurance coverage
- Kept track of revenue, customer satisfaction and inventory
Education
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Team Leadership
- Site Inspection and Management
- Inventory Management
- Analytical Thinking
- Procedures Development
- Coaching and Mentoring
- Conflict Resolution
- MS Office
- Budgeting and Cost Savings
Timeline
Site Manager
CityMD
02.2021 - Current
Assistant Manager
CityMD
07.2019 - 02.2021
HR Administrative Assistant
NYC Mayors Office DCAS
01.2019 - 07.2019
Shift Supervisor
CVS Pharmacy
01.2018 - 07.2019
Store Team Leader
Whole Foods Market Inc
06.2016 - 01.2018
Operations Manager
Avis Budget Group
05.2015 - 06.2016
Borough of Manhattan Community College of The City University of New York