JASHANTI ZINNA
Binghamton,NY
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relations Representative
AVANGRID
Remote
03.2023 - Current
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
- Collaborated with cross-functional teams to develop new strategies for enhancing the customer experience.
- Utilized CRM systems proficiently managing key account information, tracking customer interactions, and providing valuable insights for future strategic planning.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Office Assistant
Broome County Sheriff’s Office
Binghamton, NY
05.2022 - 03.2023
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Coordinated and scheduled meetings and appointments.
- Streamlined communication between departments for better collaboration and increased productivity.
- Managed travel arrangements for executives, resulting in cost savings on flights, accommodations, and transportation services.
- Utilized office management software to record and track consumer information.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Associates - Criminal Justice
Skills
- Customer Relationship Management (CRM)
- Multitasking Abilities
- Teamwork and Collaboration
- Customer Resolution
- Critical Thinking
- Time Management
- Customer Service
- Email & Telephone Etiquette
- Typing
- Computer Proficiency
- Office Administration
Certification
- Life, Health, Accident Insurance License, 03/2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Relations Representative - AVANGRID
03.2023 - Current
Office Assistant - Broome County Sheriff’s Office
05.2022 - 03.2023
Excelsior University - Associates, Criminal Justice