Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasharee Benjamin

Buena Park,CA

Summary

Years of experience in Customer Service has taught me the importance of greeting customers, counting money, collecting payments, handling customer complaints, problem-solving and more. I am committed to ensuring each customer receives outstanding service by providing friendly and helpful support.


My areas of expertise include working in diverse environments, operating cash registers, performing necessary calculations, incoming and outgoing, phone calls, incoming and outgoing, mail, stocking restocking, maintaining a healthy safe and sanitarian environment and more.


I am a genuine people-person and a dedicated team member to any establishment in which I am employed. Providing years of experience serving customers at all levels.


I am always prompt and cheerful when assisting customers with requests and meeting special needs.


I am a reliable candidate seeking a position where my experience will have value, excellent communication and good judgment, while offering strong multitasking, problem-solving and communication skills.


I am dependable and adaptable motivated and dependable candidate with successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. hard-working, and passionate, seeking to maintain a full-time position that offers professional challenges that I can learn from.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Target
07.2021 - 02.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions

Customer Service Representative

Burlington Department Store
08.2019 - 12.2023
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Representative

Ghedle Family Childcare
06.2018 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Diploma - General Studies

David Starr Jordan Senior High School
Long Beach, CA
06.2022

Skills

  • Customer Service
  • Customer Satisfaction
  • Patience
  • Cash Handling
  • Product Knowledge
  • Merchandise Restocking
  • Data entry
  • Account Management
  • Problem-Solving
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Cooperative Attitude
  • Order Taking
  • Basic Mathematics
  • Product restocking
  • Inventory Stocking
  • Refunds and exchanges
  • Work Task Prioritization
  • Cash Drawer Balancing
  • Policies and Procedures
  • ID Verification
  • Call Response and Transfer
  • Return and Exchange Processing
  • Microsoft Office

Timeline

Customer Service Cashier

Target
07.2021 - 02.2024

Customer Service Representative

Burlington Department Store
08.2019 - 12.2023

Customer Service Representative

Ghedle Family Childcare
06.2018 - 06.2021

Diploma - General Studies

David Starr Jordan Senior High School
Jasharee Benjamin