Jasharee Hart
Customer Service
Lewisville,TX
Summary
[ Dedicated customer service professional with over 3 years experience in high volume call center environment. Strong multitasking skills and fast learning ability ensure quick contribution to the customer service team. Exceptional communication skills with the ability to remain calm and convincing in negative situations. Independent problem-solver focused on consistent precision and data accuracy. Expert in identifying errors while proofreading existing system data.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Application Customers Service Representative
Willis Towers Watson
Richardson, TX
09.2019 - 06.2021
- Answering Inbound calls from Retirees exiting their companies group plans and being enrolled into individual Medicare plans with contracted Insurance companies
- Resolve and answer varying questions regarding their insurance policies and reimbursements
- Completing outbound calls to clients where necessary to inform them about developments on their policies
- Supported customers with basic technical support for current and past software releases.
- Assisted clients with general support for hardware, peripherals, network connections, and external software.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded to customer inquiries via phone, email, and web-based platforms.
Customer Service Representative
PFS Web
Dallas, Texas
01.2019 - 09.2019
- Handle high volume inbound calls regarding customers’ accounts in contact center environment
- Answer customer questions and resolve issues efficiently and professionally
- Monitor, document, and perform updates in client systems accurately and timely
- Utilize multiple call center support applications in assisting customers and agents
- Route calls to appropriate department and/or administrator
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Entered all customer orders and shipping/tracking records with over 99% accuracy.
- Performed data entry for all invoices, mailings, and POs
- Used MS Office daily, including Outlook and Excel.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sales Team Member-Apparel
Academy Sport And Outdoor
Mesquite, Texas
09.2018 - 01.2019
- Provide prompt and friendly service to
- Learn and implement merchandising guidelines, conduct price changes and zone apparel merchandise.
- Support customers in all segments of apparel with requests such as SKU or price lookups.
- Re-work apparel area to ensure store conditions are meeting or exceeding expectations.
- Rotate to support fitting room requests, and organize items left behind in fitting room to be placed back out on the sales floor.
Prepared merchandise for sales floor by pricing or tagging. Created and implemented sales strategies to successfully meet company targets. - Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Provided pricing information to customers regarding specific products.
Cashier Team Lead
Popeyes Chicken And Biscuit
Rowlett, TX
11.2017 - 09.2018
- Greet guests to make them feel comfortable and welcome.
- Take guests’ food orders and handle cash and credit transactions.
- Check food quality and food temperatures throughout the day to ensure the food is fresh and safe to serve.
- Monitors Speed of Service to ensure delivery of guest expectations.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Operated and sanitized all equipment in a safe and proper manner.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Reviewed and resolved differences between accounting information and cash drawer.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Education
High School Diploma -
Mesquite High School
Mesquite, TX 08.2014 - 05.2018
Bachelor of Arts - Bachelor of Arts in English For Secondary Educatio
Grand Canyon University
Phoenix, AZ 08.2020 - Current
Skills
Complaint resolution
Technical Support
Medical terminology knowledge
Multi-line phone talent
Good listening skills
Creative problem solving
Service standard compliance
Staff education and training
Administrative support
Recordkeeping strengths
Timeline
Bachelor of Arts - Bachelor of Arts in English For Secondary Educatio
Grand Canyon University
08.2020 - Current
Application Customers Service Representative
Willis Towers Watson
09.2019 - 06.2021
Customer Service Representative
PFS Web
01.2019 - 09.2019
Sales Team Member-Apparel
Academy Sport And Outdoor
09.2018 - 01.2019
Cashier Team Lead
Popeyes Chicken And Biscuit
11.2017 - 09.2018
High School Diploma -
Mesquite High School
08.2014 - 05.2018