Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jashauna Stubbs

Tupelo,MS

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Teleperformance
08.2019 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Front Desk Receptionist

Rs Financial Service
12.2018 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Education

High School Diploma -

Shannon High School
Shannon, MS
05.2020

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Inbound phone calls
  • Call Center Operations
  • Product Knowledge
  • Technical Support
  • Technical Troubleshooting
  • [Product or Service] expertise
  • Proficient in [Software]
  • Communicating with clients
  • Customer communications
  • Call Control
  • Answering questions

Timeline

Call Center Representative

Teleperformance
08.2019 - Current

Front Desk Receptionist

Rs Financial Service
12.2018 - 07.2019

High School Diploma -

Shannon High School
Jashauna Stubbs