Summary
Overview
Education
Work History
Skills
Timeline
Generic

Jashawn Clark

Port Hueneme,CA

Summary

Reliable, dedicated and motivated Individual, with a solid history in the Customer service life as well works great with a given script. Capable Developing lasting ties with customers/ clients.

Overview

13
13
years of professional experience

Education

High School Diploma -

Oxnard High School
Oxnard, CA

Work History

Call Center Representative

Harbor Freight
03.2020 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Served as a subject matter expert on key technologies, assisting colleagues with challenging technical problems.
  • Improved customer satisfaction by efficiently troubleshooting and resolving product issues.

Night auditor/ Customer Service

Casa Via Mar Inn & Tennis Club
10.2018 - 03.2020
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit, and establish how the customer will pay for the accommodation
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
  • Record guest comments or complaints, referring customers to managers as necessary
  • Transmit and receive messages, using telephones or telephone switchboards

PUSH SYSTEM OPERATOR/OPERATOR ASSISTANT (FIELD TECHNICIAN ASSISTANT)

Independent pipeline inspection inc.
04.2018 - 11.2018
  • Monitor performance of quality control systems to ensure effectiveness and efficiency
  • Instruct staff in quality control and analytical procedures
  • Analyze quality control test results and provide feedback and interpretation to production management or staff
  • Log in Data
  • Inspecting sewer lateral, to insure its not crossing Gas line
  • Ability to read So Cal Gas maps, as well as sewer maps
  • Go Door to Door to build a communication with the client, and explain procedures
  • Traffic control
  • Trench less point repair

Front Desk/ Mechanic

Buena Lanes
01.2012 - 04.2018
  • Resolve customer complaints regarding worker performance or services rendered
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Cash checks for customers
  • Greet customers entering the establishment
  • Supervise others and provide on the job training
  • Fix lanes as they break down
  • Maintain clean and orderly checkout areas and complete other general cleaning duties
  • Open and close establishment
  • Count Money at the end of the shift

Skills

  • Proven Leader
  • Quick learner
  • Time Management
  • Great customer Service
  • Active Listening
  • Organizational skills
  • Empathy
  • Teamwork

Timeline

Call Center Representative

Harbor Freight
03.2020 - Current

Night auditor/ Customer Service

Casa Via Mar Inn & Tennis Club
10.2018 - 03.2020

PUSH SYSTEM OPERATOR/OPERATOR ASSISTANT (FIELD TECHNICIAN ASSISTANT)

Independent pipeline inspection inc.
04.2018 - 11.2018

Front Desk/ Mechanic

Buena Lanes
01.2012 - 04.2018

High School Diploma -

Oxnard High School

Similar Profiles

CREATE PROFILE
Jashawn Clark