Jashawn Fuller
Katy ,TX
Overview
6
6
years of professional experience
Work History
Operations Specialist
Prudential Financial
Remote
09.2022 - 12.2024
- Assisted in the development and implementation of process improvements, contributing to a reduction in processing time for retirement account transactions.
- Supported client onboarding and maintenance for retirement accounts, including 401(k), IRA, and pension plans, ensuring timely setup and adherence to plan specifications.
- Collaborated with cross-functional teams to streamline retirement account processing workflows, improving efficiency and reducing errors.
- Utilized financial software to update and maintain participant records, ensuring accurate account balances and transaction history.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Serviced internal and external broker accounts.
- Supported new business and opening accounts.
Member Service Coordinator
PSCU Financial Services
Remote
07.2018 - 08.2022
- Managed membership databases, including data input, updates, and generation of reports, ensuring accuracy and compliance with organizational standards.
- Provided exceptional customer service by addressing member inquiries, resolving issues, and ensuring a positive experience.
- Conducted member onboarding to introduce them to the organization's benefits and services.
- Provided training and support to new staff members, ensuring they were well-equipped to deliver high-quality service to all members.
- Served as central point of contact between various partners by providing ongoing communication between all parties to ensure timely implementation of client initiatives.
- Processed membership applications and renewal.
- Perform other duties as assigned.
Education
Master Of Business Administration - Management
University of West Alabama
Livingston, ALBachelor Of Science - Education
Mississippi State University
Starkville, MS05.2022
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Excellent oral and written communication
Timeline
Operations Specialist
Prudential Financial
09.2022 - 12.2024
Member Service Coordinator
PSCU Financial Services
07.2018 - 08.2022
Master Of Business Administration - Management
University of West Alabama
Bachelor Of Science - Education
Mississippi State University