Kiarra Hogg
Oklahoma City,OK
Summary
Personable and dedicated Customer Service Representative with extensive experience in a client based industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Tax Specialist
Paycom Payroll
Oklahoma City, OK
11.2021 - 01.2024
- Facilitated communication between taxpayers and government agencies regarding outstanding payments or other concerns.
- Documented financial transactions related to taxation matters for audit purposes.
- Collaborated with accounting staff to ensure timely preparation of filings.
- Registered local taxes with SUTA & WH with the state.
- Analyzed financial documents to ensure accuracy of information reported on tax forms.
- Educated taxpayers about various tax issues such as filing status, eligibility for credits or deductions.
- Prepared, reviewed, and filed tax returns for individual clients.
Customer Care Representative
Sprint/T-Mobile
Oklahoma City, OK
08.2017 - 11.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Documented conversations with customers to track requests, problems and solutions.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Reviewed customer account information to determine current issues and potential solutions.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
Department Manager
McDonald's
Oklahoma City, OK
08.2012 - 02.2017
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Utilized excellent math skills to maintain accurate inventory levels.
- Assessed, optimized and elevated operations to target current and expected demands.
- Assigned tasks based on operational needs and individual strengths.
- Trained employees on proper and safe use of equipment and tools.
- Enforced departmental policies, procedures and state and federal laws.
- Hired, trained and coached employees to deliver world-class customer service.
- Created culture of empowerment and innovation for employees to promote engagement.
- Distributed in-depth progress and status reports to upper management and other appropriate stakeholders.
Education
High School Diploma -
John Marshall High School
Oklahoma City, OK05.2014
Some College (No Degree) - Nursing
Oklahoma City Community College
Oklahoma City, OKSkills
- Conflict mediation
- Computer knowledge
- Payroll Administration
- Payroll policies and procedures
- Customer relations
- Training and development
- System implementation
- Employee coaching
- Cross-functional collaboration
- Quality assurance controls
- Microsoft Office expertise
- Credit card payment processing
- High-energy attitude
- Call Center Operations
- Inbound and Outbound Calling
- Quality control
- Business development understanding
- Rules and regulations
- Supply and inventory management
- Training and mentoring
- Lead generation
- Credit card payment processing
- Process optimization
- Product organization
- Courteous demeanor
- Senior leadership support
- Adaptive team player
Accomplishments
- Internship - Shepards of Loves Ministries ( Data Entry )
Timeline
Tax Specialist
Paycom Payroll
11.2021 - 01.2024
Customer Care Representative
Sprint/T-Mobile
08.2017 - 11.2021
Department Manager
McDonald's
08.2012 - 02.2017
High School Diploma -
John Marshall High School
Some College (No Degree) - Nursing
Oklahoma City Community College
Similar Profiles
ASHLEY E. GALUSHAASHLEY E. GALUSHA
SR. PRIOR PERIOD SPECIALIST at Paycom PayrollSR. PRIOR PERIOD SPECIALIST at Paycom Payroll
Jennifer HeadJennifer Head
Tax Specialist at Paycom Payroll LLCTax Specialist at Paycom Payroll LLC
David HernandezDavid Hernandez
Payroll Tax Administrator at Paycom PayrollPayroll Tax Administrator at Paycom Payroll