Jashawna Lewis
New Haven,CT
Summary
Detail-oriented healthcare professional transitioning into Information Technology, driven by a passion for continuous learning and a strong aptitude for solving complex problems. Delivers strong analytical thinking, precise data handling, and experience supporting users in fast-paced environments. Seeking Information Technology Analyst Trainee roles to develop foundational IT skills, troubleshoot system issues, and contribute to efficient, reliable technical operations for the State of Connecticut.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Lab Scientist I
Yale New Haven Hospital
06.2020 - Current
- Mentored and trained new staff in SOPs and system workflows, reinforcing adherence to compliance standards and operational efficiency.
- Coordinated the storage, transport, and routing of specimens, improving process efficiency and reducing turnaround time by up to 20%.
- Managed end-to-end specimen workflow for 300–500+ samples per shift, utilizing systematic processes that resulted in zero data entry or labeling errors.
- Advised internal stakeholders on appropriate diagnostic tests, demonstrating consultative problem-solving and technical communication skills.
- Delivered accurate and confidential patient results to clinicians, maintaining 100% compliance with HIPAA data-handling standards.
- Triaged and resolved 20–40 provider support requests daily, translating clinical issues into actionable solutions and improving provider satisfaction scores.
- Collaborated with cross-functional teams to ensure accurate diagnostic workflows, supporting data integrity and process compliance in a high-pressure, regulated environment.
- Conducted root cause analysis of test failures and anomalies, documenting findings and implementing procedural improvements
Lab Associate
Yale New Haven Hospital
02.2019 - 06.2020
- Assumed managerial responsibilities in the event of management absentees
- Answered phones and relayed results to appropriate health care provider while maintaining confidentiality
- Handled and processed specimens including centrifuging, aliquoting, appropriately storing and transporting them to their correct location
- Answered laboratory related queries (approximately 30 per day) to help health care providers deliver optimum patient care
Chemistry Lab Prep Team Member
University of New Haven
08.2016 - 05.2017
- Assumed managerial responsibilities in the event of management absentees
- Regularly calculated and prepared solutions for various chemistry classes, enabling a 10% surplus of important reagents and preventing stockouts.
- Set up laboratory equipment and prepared bins with necessary equipment for students
- Maintained and cleaned equipment, glassware and laboratory
Chemistry Lab Assistant
University of New Haven
08.2016 - 12.2016
- Observed and ensured students practice proper safety techniques, disposal of broken glassware, chemical spills and disposal of hazardous and nonhazardous chemicals
- Worked closely with students, answering questions and guiding them through experiments
- Ensured all reagents and equipment are in their designated place and the lab was cleaned
- Upkeep of cleanliness, orderliness and supplies and document activities as needed
- Helped with administrative tasks on a daily basis
- Welcomed customers into the store
- Explained to customers the best products for their needs
- Recommended related products to
- Increase customers’ options and enrich the shopping experience
- Discussed benefits and functions of products, and how to use them to achieve the best results
- Accepted and processed orders, operate the POS register and resolve returns issues
Education
Associates - Surgical Technology
Gateway Community College
05.2021
Bachelors of Science - Marine Biology
University of New Haven
West Haven05.2018
Associates - Liberal Arts & Sciences
Gateway Community College
05.2015
Skills
- Python
- Bash
- Git
- PowerShell
- Wireshark
- Windows 10
- Linux
- MacOS
- Microsoft Azure
- Microsoft365
- Active Directory
- Virtual Machines
- Command Line
- Splunk
- Epic (Beaker)
- Malware Analysis
- Incident Response
- Network Log Analysis
- Email Forensics
- SIEM Monitoring Ticketing Systems (osTicket)
- Access Control Lists (ACLs)
- Threat Intelligence
- Specimen handling
Certification
- CompTIA Security +
- DoD Cyber Sentinel Challenge Certificate
- LetsDefend SOC Analyst Learning Path Certificate
- Google Cybersecurity Professional Certificate
Timeline
Medical Lab Scientist I
Yale New Haven Hospital
06.2020 - Current
Lab Associate
Yale New Haven Hospital
02.2019 - 06.2020
Chemistry Lab Prep Team Member
University of New Haven
08.2016 - 05.2017
Chemistry Lab Assistant
University of New Haven
08.2016 - 12.2016
Bachelors of Science - Marine Biology
University of New Haven
Associates - Liberal Arts & Sciences
Gateway Community College
Associates - Surgical Technology
Gateway Community College