Jashawna Watkins
Antigua
Summary
Detail-oriented clerk with over 4 years of experience in administrative tasks and office management. Proficient in data entry, filing, and recordkeeping, with strong skills in Microsoft Office Suite. Demonstrated ability to prioritize tasks and meet deadlines in fast-paced environments, contributing to team success and client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Crystal Run HealthCare
Middletown
05.2024 - 06.2025
- Respond to complex customers' calls.
- Resolve customer service inquiries, which could include: benefits and eligibility information, customer material requests, physician assignments, and explanations of benefits.
- Responsiveness and accessibility.
- Reduce stress and anxiety.
- Handled patient records using electronic health record systems effectively.
- Assisted patients with scheduling appointments and managing inquiries.
- Resolved patient complaints through effective communication and problem-solving.
- Collaborated with healthcare providers to ensure seamless patient care experience.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Billing Clerk/ Customer Service
Home 2 By Hilton
Middletown
02.2023 - 06.2025
- Generated new sales leads through cold calling and networking to drive revenue growth.
- Created and implemented billing processes to streamline invoicing and reduce errors.
- Managed customer accounts, handled inquiries, and resolved billing issues in a timely manner.
- Conducted regular audits of billing records to ensure accuracy and compliance with company policies.
- Processed customer invoices and maintained accurate billing records.
- Coordinated with sales team to resolve billing discrepancies efficiently.
- Managed payment collections and tracked outstanding accounts diligently.
- Reviewed and verified billing data for accuracy and compliance.
Clerk
General Post Office
Antigua
07.2022 - 01.2024
- Assisting customers within the post office, receiving mails, sending off packages.
- Provided exceptional customer service by responding promptly to inquiries and assisting with resolving issues.
- Maintained accurate records and organized files to ensure easy retrieval of important documents.
- Processed incoming and outgoing mail for efficient distribution.
- Managed customer inquiries and provided assistance at service counters.
- Sorted and organized packages to ensure timely deliveries.
Cashier
Lowe's
Middletown
06.2021 - 11.2021
- Provides a positive customer experience with fair, friendly and courteous service.
- Registers sales on a cash register by scanning items, itemizing and totaling customer purchases.
- Resolves customers issues and answers questions
- Bag purchases if needed
- Processes return transactions.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and surrounding space.
Fulfillment
Macy's
Middletown
11.2019 - 02.2020
- Picking merchandise required to fulfill customer orders.
- Thoroughly inspecting picked merchandise for damage or other problems.
- Safely packaging merchandise for shipment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Customer Service Representative Team Lead
Walmart
Middletown
12.2018 - 10.2019
- Led team in resolving customer inquiries and complaints effectively.
- Trained new representatives on customer service protocols and systems.
- Developed solutions to improve service quality and efficiency.
- Coordinated schedules to ensure adequate coverage during peak hours.
- Managed escalated issues, ensuring prompt resolution for customer satisfaction.
- Collaborated with management to implement service improvement initiatives.
- Resolved escalated customer complaints in a timely manner.
Education
Certified Clinical Medical Assistant - Medical CCMA
Stepful
Online06.2025
high school diploma -
Middletown Highschool
Middletown, NY01-2019
Skills
- Sales and marketing
- Strong work ethic
- Ability to accept and learn from criticism
- Executive teamwork
- Client relations
- Leadership and management
- Creativity
- Data analysis
- Computer literacy
- Communication
- Customer service
- Appointment scheduling
- Report transcription
- Complaint handling
- Product knowledge
- [Software] CRM system proficiency
- Recordkeeping strengths
- Multitasking and organization
- Administrative support
- Data entry
Timeline
Customer Service Rep
Crystal Run HealthCare
05.2024 - 06.2025
Billing Clerk/ Customer Service
Home 2 By Hilton
02.2023 - 06.2025
Clerk
General Post Office
07.2022 - 01.2024
Cashier
Lowe's
06.2021 - 11.2021
Fulfillment
Macy's
11.2019 - 02.2020
Customer Service Representative Team Lead
Walmart
12.2018 - 10.2019
Certified Clinical Medical Assistant - Medical CCMA
Stepful
high school diploma -
Middletown Highschool
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