Jashayla Blackmon
Mulberry,FL
Summary
Industrious administrative professional with strong background maximizing client relations with excellent communication skills and expert follow-up on issues. Proven successful in leading administrative team members in high-volume high volume settings. Articulate communicator with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Coordinator
JBW Auto Solutions
Orlando, FL
07.2021 - Current
- Input accurate account data to efficiently update company database and maintain detailed records.
- Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed files and records to obtain information and respond to requests.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
Customer Service Lead
Sykes Enterprises, Incorporated
Lakeland, FL
11.2018 - 07.2021
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Resolved escalated issues from team members or customers in an efficient manner.
- Developed strategies for improving customer satisfaction levels.
- Implemented changes based on feedbacks received from customers.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Handled customer inquiries and complaints in a professional manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
Education
Medical Assisting
Florida Technical College
Lakeland05-2024
Skills
- Office Administration
- Correspondence Management
- Contract Coordination
- Project Coordination
- File Organization
- Scheduling Expertise
- Office Management
- Customer Service
- Technical Support
- Performance Improvement
- Budgeting and Finance
- Strategic Planning
- Medical Terminology
- HIPAA Compliance
- Conflict Resolution Abilities
- Medical Terminology Proficiency
- Sterile Technique
- Vital Sign Monitoring
- OB/GYN Procedures
- Insurance Policy Sales
- Insurance Sales Strategy
- New Agent Training
- Social Media Proficiency
- Policy Adjustment Knowledge
Certification
- 0214 LIFE INCL VARIABLE ANNUITY
References
References available upon request.
Timeline
Office Coordinator
JBW Auto Solutions
07.2021 - Current
Customer Service Lead
Sykes Enterprises, Incorporated
11.2018 - 07.2021
Medical Assisting
Florida Technical College
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