Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

JASHEENA WISE

Jacksonville,FL

Summary

I'm a High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently. Reliable and friendly sale associate adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences. Responsible and friendly sales associate able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Dependable and caring Daycare worker bringing skills in activity planning, safety monitoring and behavior modification. Experienced in working with children all ages in small and large groups. Capable of organizing events, crafts and field trips to provide diverse enrichment opportunities. Diligent, team-oriented and reliable stocker with superior work ethic and 2+ years of experience. Customer-focused employee with commitment to quality assurance. Looking to bring honest and dedication to new role. Visually monitored sales floor stock levels and promptly replenished with backstock inventory as needed. Skills Cash handling accuracy Inventory control procedures Customer service Excellent communication skills Documentation and recordkeeping Listening skills Reliable and punctual Active listening Product Sales Social development Early childhood knowledge Sanitation understanding Calm under pressure Complex problem solving Strong computer skills Inventory control Accurate record keeping Positive and cheerful Supply inventory Reliable Training in food handling preparation Bagging expertise Approachable Product displays Safety methods Merchandise stocking Product organization Dependable and reliable Perfect attendance record Detail-oriented Excellent time management Positive outlook Excellent multi-tasker Organized Dedicated team player

Friendly and reliable and offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Highly motivated with extensive customer service and sales experience. Outgoing professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Marketing Executive skilled in creating and implementing digital strategies, increasing brand awareness and developing customer-centric communications initiatives. Successfully collaborates with department to deliver marketing design and digital requirements. High degree of working knowledge in graphic design and computer software packages.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Overview

4
years of professional experience

Work History

First Coast Executive
Jacksonville, FL

Marketing Executive
02.2022 - 06.2022

Job overview

  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Identified value propositions and key messages for company marketing campaigns.
  • Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Oversaw -person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group.
  • Engaged, informed and supported staff on media and marketing outcomes.
  • Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Created and deployed successful strategies underpinning significant growth in and areas.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Maintained reporting and developed actionable insights to continually improve branding efforts.
  • Compiled product and customer data to generate informed profit projections.
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Launched marketing activities for new product lines and market penetration.
  • Completed quarterly forecasting and monthly financial reviews.
  • Established targets for social media platforms to reflect business objectives.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Maintained complete database of files, contacts and project materials.
  • Implemented key initiatives and activities aligned with brand strategy and brand advocacy.
  • Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Planned and executed events and marketing programs to increase qualified leads.
  • Coordinated appointments and meetings for marketing director with active projects.
  • Identified industry benchmarks to measure success of key digital strategy areas.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • I gave out more then 10 phone every day

MCI
Jacksonville, FL

Call Center Representative
09.2021 - 12.2021

Job overview

  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Educated customers on company systems, form completion and access to services.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Assisted customers by answering questions and responding to inquiries.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Responded to customer calls and emails to answer questions about products and services.
  • Approved and terminated customer contracts upon request.
  • Processed debit and credit card and electronic check payments.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Boosted customer service satisfaction ratings through consistent quality control.

Le Macron
Jacksonville, FL

Crew Member
01.2021 - 07.2021

Job overview

  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Worked well with teammates and accepted coaching from management team.
  • Stocked shelves to organize aisles in assigned department.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Conducted various administrative duties and errands.
  • Trained new team members on procedures, customer service and sales techniques.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.

Sonic
Jacksonville, FL

Team Member
08.2020 - 12.2020

Job overview

  • Contributed to team success by completing jobs quickly and accurately.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained productive, efficient approach to all tasks.
  • Adjusted equipment to meet different productivity levels.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Resolved issues quickly to maintain productivity goals.
  • Learned all required tasks quickly to maximize performance.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Developed strong cooperative relationships with coworkers and managers.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Sought out ways to go above and beyond job requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Operated register to process payments and collect cash payment for order totals.
  • Inspected equipment and conducted basic repairs to keep machinery operational.
  • Coordinated project work applying strong team leadership for enhanced success.

Winn Dixie
Jacksonville, FL

Cashier
02.2019 - 07.2020

Job overview

  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Tallied cash drawer at beginning and end of each work shift.
  • Restocked and organized merchandise in front lanes.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Checked personal identifications during alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Collected and authorized payments of guests.
  • Reviewed new promotions and monitored price changes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed customer refunds and exchanges according to established guidelines.

Janelle
Jacksonville, FL

Daycare Worker
06.2019 - 08.2019

Job overview

  • Maintained organized and clean classroom and work areas
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies
  • Kept children safe and secure at all times
  • Cleaned up spills promptly and conducted thorough sanitizing every the got done eating or playing with toys to control infections
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.

Prince Menkpira Ra El Osiris
Jacksonville, FL

Sales Associate
11.2018 - 05.2019

Job overview

  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Recommended merchandise to customers based on needs and preferences
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Phone Case Seller
Jacksonville, FL

Sales Associate
06.2017 - 08.2017

Job overview

  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Sold various products by explaining unique features and educating customers on proper application
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Educated customers on product and service offerings
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
  • Recommended merchandise to customers based on needs and preferences.

Education

Westside High School
, Jacksonville, FL

GED diploma
11.2021

Skills

  • Marketing Strategy Development
  • Services Promotion
  • Team Recruiting and Hiring
  • Blog Posts
  • Monitoring Data Quality
  • Customer Consultations
  • Retail Knowledge
  • Customer Retention Strategies
  • Consumer Behavior
  • Client Requirements
  • Clear Communication
  • Organizing Work Stations
  • Material Staging
  • Operational Efficiency and Safety
  • Equipment Maintenance
  • Willingness to Learn
  • Teamwork and Collaboration
  • Customer Service
  • Following Instructions
  • Rewards Programs
  • Area & Facility Cleaning
  • Computer Skills
  • Quality Inspections
  • Product Knowledge
  • Workplace Safety
  • Attention to Detail
  • Cash Handling
  • Hand Scanners
  • Food Preparation Technique
  • Systems Analysis
  • Phone Inquiries
  • Billing & Payment Processing
  • Sales Expertise
  • Serving & Bussing
  • Customer Relations
  • Adaptability & Flexibility
  • Dependable & Cooperative
  • Time Management
  • Cleaning & Sanitizing
  • Cash Drawer Operations
  • Employee Training & Supervision
  • Workstation Setup & Breakdown
  • Valid Driver's License
  • Crew Leadership
  • Resolving Complaints
  • Training & Coaching
  • POS Terminal Operations
  • POS Inventory System Operation
  • Monthly Inventory
  • Calculating Bills
  • Quality Assessments
  • Responding to Difficult Customers
  • POS Systems & Ordering Platforms
  • Courteous with Strong Service Mindset
  • Issue & Complaint Resolution
  • Customer Account Management
  • Upselling Products & Services
  • Order & Refund Processing
  • Upbeat & Positive Personality
  • Calm & Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Scripted Calls
  • Customer Support
  • Call Transfers
  • Customer Standards Compliance
  • Billing Adjustments & Refunds
  • Documentation
  • Inquiry Assistance
  • Policy & Procedure Adherence
  • Communications Strategies
  • Answering Customer Questions
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Self-motivated professional
  • Microsoft Office
  • Good listening skills
  • Active Listening
  • Decision Making
  • Responsible
  • Data Entry
  • MS Office
  • Team building
  • Ability to Be Leader

Timeline

Marketing Executive

First Coast Executive
02.2022 - 06.2022

Call Center Representative

MCI
09.2021 - 12.2021

Crew Member

Le Macron
01.2021 - 07.2021

Team Member

Sonic
08.2020 - 12.2020

Daycare Worker

Janelle
06.2019 - 08.2019

Cashier

Winn Dixie
02.2019 - 07.2020

Sales Associate

Prince Menkpira Ra El Osiris
11.2018 - 05.2019

Sales Associate

Phone Case Seller
06.2017 - 08.2017

Westside High School

GED diploma
JASHEENA WISE