JA'SHEIKA LEAVELL
Nashville,TN
Summary
Highly skilled and efficient Associate with a dynamic customer service and healthcare experience, seeking to continue my career through opportunities with an industry-leading organization. Dependable employee seeking to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
14
14
years of professional experience
Work History
School Ambassador
Metropolitan Nashville Public Schools
Nashville, Tennessee
09.2023 - Current
- Provided support to new students during the enrollment process by answering their questions and helping them adjust to their new environment.
- Developed relationships with college officials, professors, and student club presidents to share information and collaborate on business building endeavors.
- Greeted visitors to the school and responded to inquiries about enrollment procedures or educational programs.
- Actively participated in special projects related to diversity awareness campaigns or fundraising efforts that benefit local schools.
- Planned and coordinated school events such as open houses, assemblies, and parent-teacher conferences.
- Communicated with parents regarding student progress, attendance issues, or special needs assessments.
Cashier/Nutrition Assistant
Metropolitan Nashville Public Schools
Nashvilel, TN
07.2022 - 09.2023
- Answered customer inquiries regarding store policies and procedures.
- Coordinated proper storage and efficient use of food, measured ingredients following approved recipes, and prepared cooked and served food in accordance with established standards. Assisted with serving and preparing additional food as needed.
- Responsibly performed preparatory duties for daily operations, verifying temperature settings, activating equipment, and organizing food lines to ensure smooth functioning throughout the day.
- Performed all tasks related to managing cash, including collecting payments, balancing drawers, and preparing deposit slips for daily banking.
- Determines necessary quantities of food to ensure sufficient amounts for food preparation
- Performed daily floor mopping and sweeping, adhering to local and state health regulations when necessary.
Housekeeping
Drury Hotels
Nashville, TN
10.2019 - 10.2021
- Carried out cleaning tasks in various areas of the establishment, covering both guest-occupied spaces and staff-only zones
- Ensured consistent delivery of engaging and personable customer service
- Ensures housekeeping departmental standards are followed
- Responds timely to guests special requests for miscellaneous items like cribs, cots, extra towels, etc
- Maintains inventory of necessary supplies
- Reports necessary maintenance items
- Follows departmental policies and procedures
- Follows all safety and sanitation policies
- Assists other departments when needed to ensure optimum service to guests
- Performs additional duties as needed.
Call Center Representative/Customer Service
CVS Caremark
Nashville, TN
01.2014 - 04.2019
- Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors
- Triage resulting rework to appropriate staff
- Documents and tracks contacts with members, providers and plan sponsors
- Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member
- Anticipates customer needs
- Provide the customer with related information to answer the unasked questions, e.g
- Additional plan details, benefit plan details, member self-service tools, etc
- Uses customer service threshold framework to make financial decisions to resolve member issues
- Process claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system
- Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals
- Handle incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.
Cashier/Sales Associate
Neighborhood Market
Madison, TN
08.2010 - 06.2015
- Facilitated efficient cash and credit card transactions for customer purchases
- Handle cash register and manage cash receivable and payables
- Arrange the product display areas in a visually appealing manner
- Assist in keeping the store and stock area clean and orderly
- Collaborate with sales team to offer quality customer services.
Housekeeping
Centennial Medical Center
Nashville, TN
01.2013 - 01.2014
- Performs cleaning duties in all guest areas and back of house
- Consistently offers professional, friendly, and engaging service
- Ensures housekeeping departmental standards are followed
- Responds timely to guests special requests for miscellaneous items like cribs, cots, extra towels, etc
- Maintains inventory of necessary supplies
- Reports necessary maintenance items
- Follows departmental policies and procedures
- Follows all safety and sanitation policies
- Assists other departments when needed to ensure optimum service to guests
- Performs additional duties as needed.
Education
High School Diploma -
Maplewood High School
Nashville, TN12.2009
Skills
- Dependable
- Willing to learn new techniques
- Multi-tasking
- Good communication skills
- Proficient in MS Word, Excel, Power Point, Outlook
- 40 WPM
- Problem solving skills
- Attention to detail and accuracy
- Analytical skills
- Communications
- Hospitality
- Time Management
- Cash Register
References
References available upon request.
Timeline
School Ambassador
Metropolitan Nashville Public Schools
09.2023 - Current
Cashier/Nutrition Assistant
Metropolitan Nashville Public Schools
07.2022 - 09.2023
Housekeeping
Drury Hotels
10.2019 - 10.2021
Call Center Representative/Customer Service
CVS Caremark
01.2014 - 04.2019
Housekeeping
Centennial Medical Center
01.2013 - 01.2014
Cashier/Sales Associate
Neighborhood Market
08.2010 - 06.2015
High School Diploma -
Maplewood High School