Jasheina B. Anduze
Princeton,NC
Summary
Dedicated healthcare support professional with over 8 years of experience in patient services and registration, specializing in insurance verification and clinical documentation. Proven track record of maintaining HIPAA compliance and accuracy in fast-paced environments, while delivering compassionate support and effective communication to enhance patient experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Pre-Arrival Specialist, Central Registration
UNC Health Wayne
03.2025 - Current
- Managed patient registration and pre-arrival activities, ensuring accuracy and completeness of demographic, insurance, and eligibility information prior to scheduled visits.
- Verify insurance coverage and eligibility, including Medicare and Medicaid, helping identify and resolve discrepancies before appointments and reducing potential registration issues.
- Assisted patients by phone and in person with scheduling, registration, check-in, insurance, and pre-visit requirements, ensuring a positive experience.
- Accurately enter and maintain sensitive patient and clinical information within Epic/EHR systems while consistently following HIPAA and organizational privacy standards.
- Collaborated with internal departments and healthcare teams to resolve registration and insurance-related issues, supporting a seamless patient access process.
- Manage multiple patient needs and administrative priorities while maintaining a high level of accuracy and attention to detail.
- Maintain confidentiality and professionalism when handling sensitive personal, financial, and healthcare information.
Medical Office Front Desk (Part-Time)
UNC Orthopedics of Goldsboro
10.2024 - 03.2025
- Supported daily patient access operations, including check-in, scheduling, registration, follow-up, and appointment coordination.
- Delivered responsive front-office support to patients, addressing appointment-related questions to enhance patient experience.
- Maintained accurate and confidential patient records, contributing to reliable documentation and efficient continuity of care.
- Managed multiple administrative responsibilities in fast-paced orthopedic practice, ensuring professionalism and accuracy in all tasks.
- Coordinated with clinical and administrative staff to maintain organized and efficient daily office operations.
- Demonstrated flexibility and reliability while supporting the team in a part-time capacity.
Quality Document Specialist
Cognizant
07.2022 - 10.2024
- Consistently reviewed healthcare documentation for accuracy, completeness, quality, and compliance with established standards in a remote work environment.
- Reviewed healthcare documentation remotely to ensure strict adherence to HIPAA and quality standards.
- Maintained high documentation quality by identifying discrepancies and ensuring records adhered to established guidelines.
- Protected confidential healthcare information and consistently followed HIPAA and data privacy requirements.
- Managed high-volume documentation workflows, ensuring accuracy and attention to detail.
- Applied healthcare technology, documentation, data entry, and quality assurance expertise to support efficient and consistent workflows.
- Collaborated with distributed team to achieve quality benchmarks and enhance process improvements.
- Successfully collaborated with a distributed team to meet quality, productivity, and process improvement objectives.
Health Unit Coordinator ER
Cleveland Clinic Hospital
Weston, FL
03.2017 - 10.2021
- Provided dependable administrative and patient support within a fast-paced healthcare environment.
- Provided administrative and patient support in a fast-paced healthcare setting.
- Facilitated communication between patients, families, and healthcare providers to ensure timely and accurate information exchange.
- Served as a key communication link between patients, families, nurses, physicians, and other healthcare professionals, helping facilitate timely information flow.
- Managed patient records and documentation with a high degree of accuracy.
- Maintained patient records, documentation, and administrative information with a high degree of accuracy and confidentiality.
- Prioritized competing requests and supported multiple patient and staff needs while maintaining professionalism and composure.
- Supported daily unit operations and administrative processes, enhancing organization and efficiency of care delivery.
- Developed strong interpersonal and communication skills through regular interaction with patients, families, and multidisciplinary healthcare teams.
Education
High School Diploma -
Plantation High School
Plantation, FL01-2009
Skills
- Patient registration and access
- Insurance verification
- Medicaid expertise
- Epic EHR proficiency
- Clinical data entry and documentation
- HIPAA compliance and confidentiality
- Patient documentation accuracy
- Patient data management
- Appointment scheduling and coordination
- Patient communication
- In-person patient support
- Referral management
- Healthcare software navigation
- Time management and multitasking
- Conflict resolution
- Patient advocacy
Certification
HIPAA Certification, BLS Certification
Timeline
Pre-Arrival Specialist, Central Registration
UNC Health Wayne
03.2025 - Current
Medical Office Front Desk (Part-Time)
UNC Orthopedics of Goldsboro
10.2024 - 03.2025
Quality Document Specialist
Cognizant
07.2022 - 10.2024
Health Unit Coordinator ER
Cleveland Clinic Hospital
03.2017 - 10.2021
High School Diploma -
Plantation High School