Jashel Temple
Atlanta,GA
Summary
Seasoned Patient Care Advocate successful at administrating customer service, managing multiple simultaneous responsibilities and building strong relationships. Outgoing and collaborative professional thrives in high-volume, challenging settings. Hardworking and reliable with strong ability in prioritizing. Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Patient Care Advocate
Progyny
New York, NY
12.2021 - Current
- Effectively provides knowledgeable and compassionate service in response to patient questions and concerns.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Provided information on a wide variety of fertility treatments and centers, scheduled appointments, administered authorizations, provided information on financial responsibility per the details of their medical health plan and employer’s financial programs.
- Provides administrative support for Progyny member relationship for specific clients by facilitating ongoing concierge services for Members Services as a liaison between members and clinics.
- Maintained member satisfaction by answering all questions related to fertility, managing their cases, handling de-escalations, and carried out routine follow-ups to ensure standard of care
- Liaison across departments such as Finance, Pharmacy, Pharmaceutical Billing, Account Management, Implementations, etc.
- Google Co-lead, Part of a select, hand-picked team to manage the Google benefit and members and provide coverage information and advise on fertility care
Financial Counselor
Shady Grove Fertility
Atlanta, GA
07.2018 - 12.2021
- Consult with patients regarding their benefits, coverage and financial options
- Perform aspects of benefit verification and prior authorization
- Provide ongoing financial education and assistance to our patients throughout the continuum of their care, as an educator, advocate, and liaison
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Financial Point of Contact (POC) for the Department
- Customer Service Representative for the Department
- Liaison to Central Business Office.
Surgery Scheduler
Shady Grove Fertility
Atlanta, GA
06.2019 - 03.2021
- Coordinates and schedules surgeries, follow-up appointments as designated by physicians
- Interacts with patients', physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information
- Coordinates processes and routes all paperwork as required to meet physician and facility requirements
- Ensures efficient telephone communication
- Documents work processes as required
- Follows all written protocols and procedures of the Clinic
- Establish and maintain effective working relationships with physicians, staff, and management
- Books surgeries based on physician volume maintaining appropriate standard turn-around times
- Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals
- Follow established REI and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment
- Adhere to policies regarding safety, confidentiality and HIPPA guidelines.
Patient Service Representative
Shady Grove Fertility
Atlanta, GA
07.2018 - 06.2019
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Providing administration support to Management
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and providing high level of customer service
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns.
Patient Access Representative
Hollis Cobb Associates
Duluth, GA
07.2017 - 07.2018
- Supports overall schedule coordination for patients and providers, serving as their primary point of contact for all scheduling needs through the appointing center
- Monitor and respond to work queues
- Perform general scheduling, registration and customer service duties, answer telephones, make appointments, monitor access issues with provider schedules that affect patient satisfaction, and communicate issues to team leader
- Perform general patient account management duties and transfer calls accordingly.
Lead Patient Service Representative /Medical Records Coordinator
Long Island IVF-Women's Health Professionals
Melville, NY
09.2013 - 07.2017
- Responsible for welcoming patients and checking in patients for appointments
- Handle tasks of preparing and maintaining patient's medical charts within the EMR systems
- Scheduling in and out-patient surgeries
- Knowledge of Athena Health, Centric and Digital MD EMR systems
- Bookkeeping within patients accounts (balances, copays, treatment payments)
- Handle incoming calls and respond to queries in a warm and professional manner
- Maintain medical records in accordance with company policies and procedures and state and Federal guidelines, Distributing Records to outside sources (medical practices, lawyers, insurance companies and/or patients) in a timely manner
- Verifying all patients' Insurance eligibility and referrals
- Ordering Office Supplies to keep all doctors and staff stocked with their essential office needs
- Report monthly Statistics using CRM data system
- Performing General Front Desk Duties.
Patient Coordinator/ Receptionist
OB-GYN Care P.C.-Women's Health Professionals
Hewlett, NY
12.2010 - 09.2013
- Update patient's information, collect co-pays and provide any necessary forms needing completion
- Obtain Insurance authorizations and referrals
- Verify insurance eligibility with insurances or forming payment plans with self-pay patients
- Pleasantly answering phones, taking messages and distributing messages and results to providers
- Scheduling Patients appointments and contacting patients to confirm
- Assisting providers with prescription refills
- Communicating between other offices and hospitals to obtain patient documents, scheduling testing and/or emergency appointments
- Maintaining organization within the office including filing and pulling charts and results
- Maintaining a good interpersonal relationship with families/patients and staff
- Performing administration, handling large amounts of incoming and outgoing mail, registration and financial functions along with any other duty requested.
Skills
- Insurance Verification
- Hospital
- Call Center
- Medical Insurance
- Front Office
- Customer Service
- EMR Systems
- Healthcare Management
- Medical office experience
- Process Improvements
- Project Management
Additional Information
True, True, True, True, True, True, True, True, True, True, True, True
Timeline
Patient Care Advocate
Progyny
12.2021 - Current
Surgery Scheduler
Shady Grove Fertility
06.2019 - 03.2021
Financial Counselor
Shady Grove Fertility
07.2018 - 12.2021
Patient Service Representative
Shady Grove Fertility
07.2018 - 06.2019
Patient Access Representative
Hollis Cobb Associates
07.2017 - 07.2018
Lead Patient Service Representative /Medical Records Coordinator
Long Island IVF-Women's Health Professionals
09.2013 - 07.2017
Patient Coordinator/ Receptionist
OB-GYN Care P.C.-Women's Health Professionals
12.2010 - 09.2013
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