Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jashelle Muhammad

Dallas,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Senior Member Service Representative

First Convenience Bank
03.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Customer Service Representative

Teleperformance USA
08.2018 - 10.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

W H Adamson High School
Dallas, TX
06.2018

Skills

  • Account Information Maintenance
  • Customer Feedback
  • Hygiene Standards
  • Administrative Duties

Timeline

Senior Member Service Representative

First Convenience Bank
03.2020 - Current

Customer Service Representative

Teleperformance USA
08.2018 - 10.2020

High School Diploma -

W H Adamson High School

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Jashelle Muhammad