Hi, I’m
Jashira Borges-Carrasquillo
Rock Hill,SC
Summary
Effective at developing materials to educate community members on chronic disease management and health improvement strategies. Versed in available resources with skill in supporting individuals navigating healthcare programs. Positive, upbeat and friendly with good relationship-building and conflict resolution skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
1
Certification
Work History
Community Medicine FoundationRock Hill, SC
Community Health Worker
04.2022 - Current
Job overview
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Developed and implemented training classes to educate team members and community residents.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Administered immunizations or other basic preventive treatments.
- Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Community Medicine FoundationRock Hill, SC
Call Center Representative and Interpreter
08.2020 - 04.2022
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Allcare Medical CenterCharlotte, NC
Front Desk Receptionist /Administrator
11.2019 - 07.2020
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules for team members.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered and maintained departmental records in company database.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
Publix SuperMarketRock Hill, SC
Bakery / Produce Clerk
02.2017 - 02.2020
Job overview
- Provide premier customer service, including greeting customers and responding to questions
- Dynamically selling products by providing customers with information needed to make product-related decisions. Taking and filling special orders for customers
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Finishing products such as filling or icing doughnuts and pastries
- Packaging, labeling and pricing products for self-service
- Maintaining and filing bakery trays, display cases and ingredient bins
- Operating scale, Operating bread slicer
- Unloading, organizing and restocking supplies
- Following sanitation and safety guidelines
- Assisting in cleaning duties
- Assisting in other duties, as assigned.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Pleasantly greeted customers and provided prompt and courteous service.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Completed regular cycle counts and inventory audits.
Solutions For LifeRock Hill, SC
Support Staff
05.2018 - 03.2019
Job overview
- Maintain instructional control of students and execute lessons to move students toward progress on goals
- Ensuring student safety
- Assisting students in participating in classroom routines
- Implementing Positive Behavior Support Plans
- Implementing behavior strategies, Social Skills, Etc.
- Collecting and analyzing data in collaborative team
- Completed simple maintenance tasks for facility upkeep
- Communicated with clients on behalf of staff to relay messages and information
- Assisted employees with making copies, sending faxes and filing paperwork
- Attended training sessions to stay updated on procedures and services
The UPS StoreRock Hill, SC
Sales Representative
11.2017 - 05.2018
Job overview
- Greet customers and determine how to meet and exceed their expectations
- Develop & Exhibit proficiency in Customer Service
- Print and Copy Services
- Packaging Services
- Postal, Shipping, & Freight Services
- Computer Skills
- Receive, sort and place mail in mailbox modules accurately
- Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and university internal billing transactions
- Print reports as requested
- Pack contents for shipping using established procedures and products
- Operate all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Manager, MS Office and other programs as required
- Receive and process packages for shipping, including lifting and weighing packages on scale, accessing Manifesting software, generating labels and retrieving packages from customers when requested
- Prepare documents for traces and shipping claims
- Assist in merchandising center, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing manager of inventory levels for re-ordering supplies
- Being informed of product specifics
- Warranties, durability claims, pricing, etc.)
- Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure
- Operated printer/copiers, fax machines, binding equipment and all other office machines in safe, efficient and productive manner
- General housekeeping duties include keeping store neat and clean at all times.
MetroPCS authorized DealerRock Hill, SC
Sales Representative
08.2016 - 02.2017
Job overview
- Customer Service
- Generating leads
- Meeting or exceeding sales goals
- Negotiating all contracts with prospective clients
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Preparing weekly and monthly reports
- Giving sales presentations to range of prospective clients
- Coordinating sales efforts with marketing programs
- Understanding and promoting company programs
- Obtaining deposits and balance of payment from clients
- Preparing and submitting sales contracts for orders
- Visiting clients and potential clients to evaluate needs or promote products and services
- Maintaining client records
- Answering client questions about credit terms, products, prices and availability.
BabysitterRock Hill, SC
Babysitter
08.2015 - 06.2016
Job overview
- Develop, nurture and care for children at the employer’s residence
- Prepare bottles and snacks for infants and children
- Bathe, dress and groom infants and children
- Arrange formulas and change diapers
- Teach basic language and math lessons
- Organize and take part in leisure activities such as games, crafts, comics, outings and exercise
- Discipline children in keeping with the methods requested by the parents
- Maintain a clean and healthy environment inside the home
- Keep an eye on children’s activities during meals and rest periods, as told by parents
- Teach children regarding personal cleanliness and social interaction
- Keep records of everyday activities and health information about each child
- Take care of the emotional comfort of children
- Observe children and arrange reports for parents
- Carry out light housekeeping duties
Sam’s ClubRock Hill, SC
Photo Technician
06.2013 - 11.2014
Job overview
- Opening and closing lab
- Reads information, often in small print
- Enters and locates information on computer
- Communicates effectively in person or by using telecommunications equipment
- Visually inspects equipment
- Visually locates merchandise and other objects
- Moves, lifts, carries, and places merchandise and supplies weighing less than 10 pounds without assistance
- Observes associate and member behavior
- Creates documents, reports, etc. using writing instrument (such as pencil or pen) or computer
- Grasp, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination
- Register trained
- Certified to train others
- Ability to meet members needs and exceed them
- Answering all members questions
- Multi-tasking
- Organized working area
- Ability to speak clear
- Handle confidential Copyright forms
- Customer service
- Customer service calls
- Ability to operate lab
- Fix any problems in reasonable time span.
FoodlionCharlotte, NC
Cashier
09.2012 - 05.2013
Job overview
- Opening and Clearing accounts
- Perform cash exchange transactions, and supply cash to counter
- Collect cash from customers
- Cash and charge payments
- Provide customer service
- Answer phone calls,
- Make announcements on internal notices systems
- Be responsible for other stock duties as arranged
- Maintain organized working space
- Communications with co-workers, customers, and managers
- Up-selling
Education
University of South Carolina - ColumbiaColumbia, SC
Community Healthcare Worker Certification from Health Management And Clinical Assistance
07.2022
NorthWestern High SchoolRock Hill, SC
High School Diploma
06.2013
Skills
- Verbal And Written Communications
- Adaptability
- Leadership
- Ability To Work under Pressure
- Decision Making skills
- Time Management
- Teamwork
- Creativity
- Self-Motivation
- Computer skills
- Customer Service
- Ability To Work Independent
- Conflict Resolution
- Organized
- Outgoing
- Positive Attitude
- Healthy Living Plans
- Client and Community Service
- Informational Materials
- Individual and Community Advocacy
- Maintaining Updated Records
- Supporting Daily Living Needs
- Blood Pressure Screening
Certification
- Certified Community Healthcare Work, Community Medicine Foundation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Health Worker
Community Medicine Foundation
04.2022 - Current
Call Center Representative and Interpreter
Community Medicine Foundation
08.2020 - 04.2022
Front Desk Receptionist /Administrator
Allcare Medical Center
11.2019 - 07.2020
Support Staff
Solutions For Life
05.2018 - 03.2019
Sales Representative
The UPS Store
11.2017 - 05.2018
Bakery / Produce Clerk
Publix SuperMarket
02.2017 - 02.2020
Sales Representative
MetroPCS authorized Dealer
08.2016 - 02.2017
Babysitter
Babysitter
08.2015 - 06.2016
Photo Technician
Sam’s Club
06.2013 - 11.2014
Cashier
Foodlion
09.2012 - 05.2013
University of South Carolina - Columbia
Community Healthcare Worker Certification from Health Management And Clinical Assistance
NorthWestern High School
High School Diploma
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