Ja'Shon James
Savannah,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Substitute Teacher/Paraprofessional
ESS Education
Savannah, GA
03.2025 - Current
- I pick up assignments to cover teachers and paraprofessionals when a school has a personnel shortage in the classrooms.
Store Manager
HOMESOURCE RENTALS
Savannah, GA
03.2022 - 02.2025
- Account management
- Inventory management
- Conflict resolution
- Sales
- Staffing
- Team Leading
- Marketing
- Planning & Prioritizing
- Community
- Event Planning
- Performance Management
Store Manager
Starbucks
Savannah, GA
04.2019 - 03.2022
- Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintains store staff by recruiting, selecting, orienting, and training employees.
- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Leading the store with empathy, while maintaining a results driven focus.
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by maintaining inventories.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
Store Manager
Forever 21
Savannah, GA
10.2016 - 04.2019
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc).
- Be a shining example of well behavior and high performance.
Assistant Manager
GAP
Savannah, GA
02.2015 - 10.2016
- Responsibilities
- Womens and Girls merchandising, selecting, interviewing and training new associates, payroll management, team building, personnel management, loss prevention, maintaining satisfactory KPIs per company standard, assuring the store is consistently prepared for company auditing, constant email communications with leaders in the company.
- Accomplishments
- 90% of the time, our customer scores are Significantly above target which means, even with our extremely busy day, we manage to still meet our customers needs. Coaching our staff in the moment is how we maintained this.
- Skills Used
- Project management, payroll management, initiative, self motivation and drive, head of store in General Managers absence, communication, and time management.
Assistant Store Manager
WetSeal
Savannah, GA
06.2011 - 02.2015
- Managed the day-to-day tactical and long-term strategic activities within the business.
- Conducted cost, schedule, contract performance, variance and risk analysis.
- Compiled and synthesized relevant business data such as payroll and performance.
- Collected and reported information on competitive activity during presentations.
- Recruited and hired new staff as needed.
- Presented company goals and objectives to new principals.
- Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
- Coached and mentored 6-10 staff members by offering constructive feedback and taking interest in their long-term career growth.
Education
Diploma - Medical Magnet Student
Alfred Ely Beach High School
Savannah, GA01.2000
Bachelor of Arts - Psychology
Albany State University
Skills
- Basic math
- Communication skills
- Recruiting
- Data entry
- Customer relationship management
- Windows
- Adobe Acrobat
- Patient assessment
- People Management
- Customer Service
- Medical receptionist
- Lending
- Cash register
- Clerical experience
- Production planning
- Call center
- Microsoft Word
- Employee relations
- Microsoft Office
- Medical terminology
- Cash handling
- Writing skills
- Marketing
- Retail sales
- CRM software
- Scheduling
- Patient care
- POS
- Human resources
- OSHA
- Financial management
- Computer literacy
- ADP
- Office experience
- Proofreading
- Customer support
- Financial acumen
- PeopleSoft
- Payroll
- Organizational skills
- Business management
- Administrative experience
- Medical office experience
- Multi-line phone systems
- Operations
- Account management
- Management
- Inventory
- Customer retention
- Profit & loss
- Typing
- Performance management
- Behavioral support
- Classroom management
Additional Information
Promoted to Training Manager with EZ TITLE PAWN within six months of employment., Assisted my manager with TITLEMAX in growing our principal balance and meeting monthly goals, which placed us number one in the entire company for four months consecutively., Promoted to a special team of chat agents with TELEPERFORMANCE within thirty days of employment., Allowed to transfer between two OLD NAVY stores (Albany and Savannah) because I was a skilled and knowledgeable employee., Often placed in an Acting Store Manager position at WETSEAL due to the Store Manager having multiple health related absences for extended periods of time., Decreased the store's negative deficit YTD by 13% in 3 months at Forever 21., #3 in company for credit card applications to transactions performance and #1 in the district for 3 consecutive quarters with FOREVER 21., Maintained a 26%-36% increase in Sales Quarterly at STARBUCKS., Transformed my STARBUCKS location from a 'C' scoring restaurant to an 'A' restaurant with DOH through process changes, staff training and consistency., Decreased and maintained satisfactory delinquency percentages (under 5% of contract balances in one area and under 12% in the other) with HOMESOURCE.
Awards
Who's Who Among American High School Students, 1998
Languages
English
Willing To Relocate
- Albany, GA
- Atlanta, GA
- Savannah, GA
Timeline
Substitute Teacher/Paraprofessional
ESS Education
03.2025 - Current
Store Manager
HOMESOURCE RENTALS
03.2022 - 02.2025
Store Manager
Starbucks
04.2019 - 03.2022
Store Manager
Forever 21
10.2016 - 04.2019
Assistant Manager
GAP
02.2015 - 10.2016
Assistant Store Manager
WetSeal
06.2011 - 02.2015
Diploma - Medical Magnet Student
Alfred Ely Beach High School
Bachelor of Arts - Psychology
Albany State University