JA'SHONNA ALEXANDER
Spring,Texas
Summary
2+ years of experienced in MS Office Suite products including Excel creating Pivot table and PowerPoint presentations. Have experience working in a diverse workforce responsible for delivery of products and services. Knowledgeable in Incident Management roles and responsibilities during disaster operations, while possessing strong communication and interpersonal skills vital for effective coordination and relationship building with internal/external partners. I am very interested in an opportunity to work with the agency and utilize my knowledge, skills, and abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Associate
Tuesday Morning
10.2020 - Current
- Operating cash registers and increasing in store sales through recommendations.
- Perform routine inventory counts and submit Excel spreadsheet report to Store manager
- Maintaining sales floor appearance; organize merchandise on shelves and restock them when needed
- Cross-selling products to customers through recommendations
- Directing customers to merchandise throughout the store and advise customers concerning product or services
Customer Service Representative
Navient/ Gilla LLC
06.2019 - 09.2019
- Conferred with customers by telephone to provide information about Toll services such as how to receive a toll tag, how to pay a bill, what was needed to receive a toll tag
- Maintained and updated records of customer interactions/transactions on Riverlink database such as inbound calls and outbound calls discussing how to apply, how to pay, how to return, defects of the responder.
- Collected, analyzed, prepared and disseminated reports and planning such as how many customers contacted, how many received a tag, how for special projects to upper management
- Recorded details of inquiries, complaints, or comments, as well as actions taken
- Completed contract forms, prepared change of address records, or issued service discontinuance orders
- Gathered daily reports and informed upper management
- Managed Business Accounts
- Created or canceled customers’ accounts
- Notify and provide information to customers establishing financial arrangements and answer questions about the repayment process
- Analyzing and gathering data from a variety of sources to recommend improvements to standard operating procedures
- Compiled and generated spreadsheets capturing data
- Created Call down list utilizing VLOOKUP formulas
- Delivered clear, concise reports to data requesters
- Followed procedures for handling sensitive information and safeguarding Personally Identifiable Information(PII).
- Compiled departmental data and information to create report
- Compiled documentation of activities daily in a web-based data system
Education
Associates Degree - Medical Diagnostics Sonography
Lone Star College-North Harris
Spring, TX01.2021
High School Diploma - undefined
East Feliciana High School
Jackson, La01.1999
Skills
- Strong computer proficiency (MS Office Suite, TEAMS, Adobe Acrobat, PowerPoint, SharePoint, Excel, Pivot Table, and Visio skills)
- Self-motivated, takes initiative
- Organizes and manages competing priorities effectively
- Received 15 educational achievement awards
- Detail oriented
Certification
- IS- 100.C: Introduction to the Incident Command System, ICS
- IS- 200.B: Basic Incident Command System for Initial Response
- IS- 700.B: An Introduction to the National Incident Management System
- IS- 800.C: National Response Framework, an Introduction
Timeline
Store Associate
Tuesday Morning
10.2020 - Current
Customer Service Representative
Navient/ Gilla LLC
06.2019 - 09.2019
Associates Degree - Medical Diagnostics Sonography
Lone Star College-North Harris
High School Diploma - undefined
East Feliciana High School
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