Jashonte Ephriam
Medford,OR
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dutch Bros
Medford, OR
01.2023 - 10.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Ordered inventory daily and weekly to ensure consistent supply of products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed employee turnover based on performance and business requirements.
- Kept crew informed about upcoming promotions and recipe updates.
Shift Leader
Dutch Bros
Medford, OR
09.2021 - 01.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Barista
Dutch Bros
Medford, OR
07.2020 - 09.2021
- Crafted specialty coffee beverages including cappuccinos, macchiatos, and mochas.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Some College (No Degree) - Business Communication
Portland State University
Portland, ORSome College (No Degree) - Business Communication
Southern Oregon University
Ashland, ORSkills
- Sales monitoring
- Employee engagement
- Meeting facilitation
- Recruiting and interviewing
- Promotional planning
- Schedule oversight
- Recruitment and hiring
- Effective prioritization
Certification
- CPR ceritified
Languages
English
Professional
Accomplishments
- honors (all of education)
- 3.85 GPA
Affiliations
- black belt in taekwondo (two time jr olympic medalist)
References
References available upon request.
Timeline
Assistant Manager
Dutch Bros
01.2023 - 10.2024
Shift Leader
Dutch Bros
09.2021 - 01.2023
Barista
Dutch Bros
07.2020 - 09.2021
Some College (No Degree) - Business Communication
Portland State University
Some College (No Degree) - Business Communication
Southern Oregon University