Jashunnia McConico
Montgomery,AL
Summary
Customer service expert with 4 years of experience resolving account and service issues for clients. Responsible with over 4 years of experience executing system upgrades, project management, process improvements, complex problem solving, and troubleshooting, I am a meticulous and adaptable oil and gas information technology specialist. Talented also in prioritizing, completing multiple tasks at once, and following through on objectives are all skills I possess. Expert professional with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
4
4
years of professional experience
Work History
Sales Support Representative Remote
ASK
Montgomery, ALABAMA
05.2024 - Current
- Monitored competitor activity to assess competitive advantages or disadvantages.
- Coordinated activities between various departments to ensure customer satisfaction.
- Prepared sales orders for processing, ensuring the accuracy of information provided by customers.
- Processed invoices and payments accurately and efficiently.
- Conducted research into market trends and opportunities for new business growth.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assisted with the development of marketing strategies to increase brand awareness and product visibility.
- Resolved customer inquiries promptly and professionally via phone or email communication channels.
- Ensured compliance with applicable laws and regulations related to selling activities.
- Analyzed customer feedback to improve product offerings and services provided.
- Contributed ideas for process improvements within Sales Support operations.
- Collaborated with other teams to create effective campaigns that increased sales volume.
- Performed administrative duties, such as filing documents and updating records, as needed.
- Developed relationships with vendors to secure discounts on products and services.
- Provided training and guidance for new team members when necessary.
- Generated reports on sales performance metrics for management review.
Customer Service Representative
Sykes Enterprises, Incorporated
Montgomery, ALABAMA
02.2022 - 05.2024
- Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
- I used discretion and good judgment when using company materials and supplies.
- I used a consultative sales approach to understand customer needs and make relevant recommendations.
- Interrogated customers and gathered data to better understand their needs and provide quick solutions.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Answered customer calls promptly to avoid long wait times on hold.
- Provided primary customer support to external and internal customers in a fast-paced environment.
- Answered customers' questions about available merchandise, sales, current prices, and upcoming company changes.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Alorica
Montgomery, ALABAMA
06.2020 - 01.2022
- Used direction and good judgment when using constant materials and supplies.
- I used a consultative sales approach to understand customer needs and make relevant recommendations.
- Interrogated customers and gathered data to better understand their needs and provide quick solutions.
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Provided a superior customer experience to build a loyal customer base.
- Maintained knowledge of seasonal menus and specials, as well as dietary restrictions and preferences of guests.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints on time.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Greenville High School
Greenville, AL05-2022
Skills
- Data analysis
- Data Management
- International sales support
- Order fulfillment
- Customer service
- Technical support
- Staff education and training
- Quick learner
- Administrative support
- Sales expertise
- Good listening skills
- Account management
- Self-motivated
- Performance Tracking
- Sales strategy development
- Complaint resolution
- Interpersonal Skills
- Relationship Building
- Sales Techniques
- Teamwork and Collaboration
- Task Prioritization
- Customer seating
- Interpersonal Communication
- Team member motivation
- Problem-Solving
- Reliability
- Team Collaboration
- Excellent Communication
- Organizational Skills
- Staff training and motivation
- Effective customer upselling
- Time management abilities
- Attention to Detail
- Effective Communication
- Problem-solving abilities
- Multitasking
- Processing payments
- Written Communication
References
References available upon request.
Timeline
Sales Support Representative Remote
ASK
05.2024 - Current
Customer Service Representative
Sykes Enterprises, Incorporated
02.2022 - 05.2024
Customer Service Representative
Alorica
06.2020 - 01.2022
High School Diploma -
Greenville High School