Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasia-Nique Stewart

San Antonio,TX

Summary

Customer service professional with experience in customer support, technical troubleshooting, dispute resolution, and retail sales. Proven ability to manage customer inquiries via chat, email, and phone, resolve complaints efficiently, and maintain high customer satisfaction. Proficient in CRM systems and skilled in problem-solving, conflict resolution, communication, and multitasking in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Player Experience Agent

Penn Interactive Ventures
11.2023 - 06.2025
  • Handled 50-75 chats and customer emails per shift, ensuring timely and accurate responses to player inquiries.
  • Assisted with account management, payment issues, and technical troubleshooting while maintaining compliance with company polices and industry regulations.
  • Recorded all interactions in CRM systems to support process improvements and maintain accurate documentation.
  • Collaborated with teams to resolve escalated issues and enhance the overall player experience.

Technical Specialist

Concentrix
04.2022 - 11.2023
  • Provided technical support for 50+ calls and 100+ email inquires per shift, troubleshooting for hardware, software, and system issues to ensure smooth daily operations.
  • Guided users through solutions with clear, step-by-step communication, ensuring a positive and supportive experience.
  • Installed, configured, and maintained applications and tools while adhering to security and compliance standards.
  • Collaborated with cross-functional teams to address recurring issues, recommend improvements, and enhance overall efficiency.

Dispute Resolution Coordinator

Centah
06.2020 - 04.2022
  • Managed and resolved 75+ customer disputes and complaints per shift, ensuring positive outcomes while maintaining company policies.
  • Communicated with customers clearly and empathetically via phone, email, and chat, turning challenging situations into solutions.
  • Maintained detailed records of all interactions and resolutions in CRM systems to support reporting and process improvement initiatives.
  • Investigated issues thoroughly, analyzing account information and documentation to provide accurate responses.

Sales Associate

Shoe Carnival
09.2017 - 04.2022
  • Assisted 30+ customers per shift, providing product recommendations and guiding purchase decisions to ensure a positive shopping experience.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained organized and visually appealing store displays, ensuring products were stocked and presented according to company standards.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Associate of Science - Criminal Justice

Southern New Hampshire University
Hooksett, NH
06-2026

High School Diploma -

Highlands High School
San Antonio, Texas
06.2018

Skills

  • Customer Support (Chat, Email, Phone)
  • Active Listening & Empathy
  • Problem Solving & Critical Thinking
  • Conflict Resolution & Dispute Management
  • Time Management & Multitasking
  • CRM Systems: Zendesk, Salesforce, Hubspot, Avaya
  • Account Management & Verification
  • Payment Processing & Transaction Handling
  • Professional & Clear Communication
  • Data Entry & Documentation
  • Attention to Detail
  • Adaptability & Flexibility

Timeline

Player Experience Agent

Penn Interactive Ventures
11.2023 - 06.2025

Technical Specialist

Concentrix
04.2022 - 11.2023

Dispute Resolution Coordinator

Centah
06.2020 - 04.2022

Sales Associate

Shoe Carnival
09.2017 - 04.2022

High School Diploma -

Highlands High School

Associate of Science - Criminal Justice

Southern New Hampshire University

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