Jasia-Nique Stewart
Customer Service Representative
San Antonio,TX
Summary
Customer service professional with 3+ years of experience in inbound support, technical troubleshooting, dispute resolution, and high volume customer communication. Skilled in chat, email, and phone support with strong problem-solving, multitasking, and empathy. Experienced in remote work environments, CRM systems, and handling complex customer concerns while maintaining high satisfaction.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Player Experience Agent
Penn Interactive Ventures
11.2023 - 06.2025
- Handled 50-75 chats and customer emails per shift, ensuring timely and accurate responses to player inquiries.
- Assisted with account management, payment issues, and technical troubleshooting while maintaining compliance with company polices and industry regulations.
- Recorded all interactions in CRM systems to support process improvements and maintain accurate documentation.
- Collaborated with teams to resolve escalated issues and enhance the overall player experience.
Technical Specialist
Concentrix
04.2022 - 11.2023
- Provided technical support for 50+ calls and 100+ email inquires per shift, troubleshooting for hardware, software, and system issues to ensure smooth daily operations.
- Guided users through solutions with clear, step-by-step communication, ensuring a positive and supportive experience.
- Installed, configured, and maintained applications and tools while adhering to security and compliance standards.
- Collaborated with cross-functional teams to address recurring issues, recommend improvements, and enhance overall efficiency.
Dispute Resolution Coordinator
Centah
06.2020 - 04.2022
- Managed and resolved 75+ customer disputes and complaints per shift, ensuring positive outcomes while maintaining company policies.
- Communicated with customers clearly and empathetically via phone, email, and chat, turning challenging situations into solutions.
- Maintained detailed records of all interactions and resolutions in CRM systems to support reporting and process improvement initiatives.
- Investigated issues thoroughly, analyzing account information and documentation to provide accurate responses.
Sales Associate
Shoe Carnival
09.2017 - 04.2020
- Assisted 30+ customers per shift, providing product recommendations and guiding purchase decisions to ensure a positive shopping experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained organized and visually appealing store displays, ensuring products were stocked and presented according to company standards.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH 04.2023 - Current
High School Diploma -
Highlands High School
San Antonio, TX 08.2014 - 06.2018
Skills
- Customer Support (Chat, Email, Phone)
- Active Listening & Empathy
- Problem Solving & Critical Thinking
- Conflict Resolution & Dispute Management
- Time Management & Multitasking
- CRM Systems: Zendesk, Salesforce, Hubspot, Avaya
- Account Management & Verification
- Payment Processing & Transaction Handling
- Professional & Clear Communication
- Data Entry & Documentation
- Attention to Detail
- Adaptability & Flexibility
Timeline
Player Experience Agent
Penn Interactive Ventures
11.2023 - 06.2025
Associate of Science - Criminal Justice
Southern New Hampshire University
04.2023 - Current
Technical Specialist
Concentrix
04.2022 - 11.2023
Dispute Resolution Coordinator
Centah
06.2020 - 04.2022
Sales Associate
Shoe Carnival
09.2017 - 04.2020
High School Diploma -
Highlands High School
08.2014 - 06.2018