JASIAH GLENN-LEUFROY
Fircrest,WA
Summary
Experienced Quality Assurance Inspector skilled with QMS programs, discrepancy documentation, and ensuring compliance with company policies and FAA regulations. Possessing over 5 years of experience in employee training, quality, and leading teams of numerous sizes. Known for delivering high quality results and upholding high standards while maintaining great communication between peers, management, customers and company stakeholders.
Overview
11
11
years of professional experience
Work History
Quality Assurance Inspector
Boeing
Renton, WA
04.2024 - Current
- Coaching new and senior team members on various internal QMS programs. (employee development)
- Managing resources for team availability on busier days.
- Development of training documents.
- Consistent communication with customer coordinators, Peers, Suppliers, management.
- Performance improvement (within company policies) on inspection processes minimizing customer discrepancies.
- Quality Inspection on Aircraft ranging from interior to exterior parts including but not limited to torque, bond and ground, terminals and splices, and seal.
- Team Leader for a fast paced flow day (9/10, Cabin Shake)
- Maintaining a standard that all work is completed to government regulations, company procedures, engineering and customer requirements.
- Being resourceful and obtaining resources when there is unfamiliarity with the subject.
- SOJT Peer Trainer
Operator
ACS, Sibylline
10.2020 - 04.2024
- Standard Operating Procedure restructure
- Security Assistance
- Handling non disclosure information in a classified environment
- Internal research Projects + Documentation
- Training content Development (Videos, Handbook)
- Provided on-the-job training to newly hired workers and team members.
- Research and continuous Development of employees
- Acknowledged alarms through Lenel
- Dispatched both priority and non-priority alarms to site security through landline, chime, and email
- Provided customer service to Amazon employees and vendors
- Created documentation for incidents through incident response documentation applications
- Performed MDF dispatch and camera audits for multiple Amazon Locations
- Created and remedied Trouble Tickets
- Network troubleshooting through IP address pings
- Amazon employee device troubleshooting
- System Auditing
- Internal application Support
- Incident report management
Security Specialist
Allied Universal, FACEBOOK
02.2020 - 10.2020
- Guided periodic property safety inspections and oversaw remedial action for potential hazards
- Provided safety reports and data analysis to building managers to inform security processes
- Monitored property and (CCTV) Closed Circuit Television footage through the access control program CCURE
- Documented shift events/incidents and provided documentation to the following shift relief and supervisor.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided safety reports and data analysis to building managers to inform security processes.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Customer Service Specialist
Home Depot
11.2018 - 02.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Recorded product or service failure complaints and notified appropriate departments
- Described product highlights and benefits to help guide purchasing decisions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Employee training
Cashier
Kentucky Fried Chicken, KFC
11.2014 - 07.2017
- Answered questions about store policies and addressed customer concerns and received orders
- Completed janitorial duties
- Restocked and organized food
- Monitored Checkout and Drive Through systems and provided assistance or intervention where required.
Education
Associate of Science - Cyber Security and Networking
Tacoma Community College
Tacoma, WA12.2021
Degree - Computer Science And Programming
Washington State University
Pullman, WA12.2017
Masters Certificate for Microsoft Office. - undefined
Skills
- Microsoft Office Master (certified)
- Excellent Communication
- Documentation
- Written Communication
- Team Leader
- QMS systems
- Sys admin
- 10 years of Customer Service
- Troubleshooting
- Organization
- Physical Security
- Operations Center Security
- Content Development (Video,Audio,Visual) https://wwwyoutubecom/@SiahGee
- Employee Training
Accomplishments
- Standard Operating Procedure Restructure
- Assisted in updating outdated standard operating procedures
- This project involved brainstorming and determining which procedure’s can be changed to help company efficiency
Timeline
Quality Assurance Inspector
Boeing
04.2024 - Current
Operator
ACS, Sibylline
10.2020 - 04.2024
Security Specialist
Allied Universal, FACEBOOK
02.2020 - 10.2020
Customer Service Specialist
Home Depot
11.2018 - 02.2020
Cashier
Kentucky Fried Chicken, KFC
11.2014 - 07.2017
Associate of Science - Cyber Security and Networking
Tacoma Community College
Degree - Computer Science And Programming
Washington State University