Jasiel Menendez
Tampa,FL
Summary
Goal-oriented individual with expertise in dealing with customer service professionals. Friendly and outgoing to solve problems efficiently and effectively. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for his ability to maintain good customer service and positive attitude.
Overview
6
6
years of professional experience
Work History
Secretary Intern
Rjm Construction Services Inc
Tampa, FL
06.2018 - Current
- Interpreted verbal conversations between individuals with limited English proficiency.
- Utilized specialized software applications to facilitate the translation process in a timely manner.
- Read legal documents, scientific articles or news reports and rewrote into specified language.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Resolved discrepancies between deposit tickets, cash receipts, and bank statements.
- Accessed financial information to answer questions and gather details about specific accounts.
- Received and recorded cash, checks and transfers.
- Monitored loans and accounts payable to confirm payments are current.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Assisted with customer requests and answered questions to improve satisfaction.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
Logistics Coordinator
Prieto Trucking
Tampa, FL
01.2019 - 10.2023
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Reviewed logistics performance with customers against service agreements, targets and benchmarks.
- Prepared budgets for transportation expenses based on projected volume, seasonality and existing contracts.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Improved customer service wait times to mitigate complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Hillsborough Virtual School
Tampa, FL05-2018
Skills
- Report Generation
- Expense Tracking
- Proofreading
- File Management
- Document Preparation
- Calendar Management
- Confidentiality
- Billing and Invoicing
- Client Support
- Customer Service
- Strong Organization
- Office Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Logistics Coordinator
Prieto Trucking
01.2019 - 10.2023
Secretary Intern
Rjm Construction Services Inc
06.2018 - Current
High School Diploma -
Hillsborough Virtual School
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