Jasimee Rice

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Organized and dedicated Physician Office Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate seeking to transition into a supervisor role to substantiate skills in healthcare administration, team leadership, and office management.

• Supervised team of 23 staff members.
• Trained and developed 500+ new hire employees.
• Collaborated with team of 4 in the development of Wellcare's DSNP Project.
• Achieved a 97% satisfaction rate in post-training surveys by introducing interactive and personalized training sessions that catered to various learning styles.
• Led a targeted training initiative that increased employee productivity by 15% within six months by focusing on upskilling in key areas such as patient management and claims processing.
• Streamlined the onboarding process by creating a standardized training curriculum for new hires, reducing the average onboarding time from 4 weeks to 3 weeks, and improving new hire retention by 20%.
• Developed and facilitated a leadership training program that prepared 50+ employees for supervisory roles, with a 48% promotion rate among participants within one year.
• Standardized training procedures across multiple locations, ensuring consistent delivery of training content and resulting in a 20% improvement in overall training effectiveness as measured by post-training assessments.
• Recognized by senior management for outstanding contributions to employee development, including being awarded “Employee of the Quarter” for exceptional leadership in training and development.

• Basic Life Support and First Aid/CPR/AED Training - 2023
• Six Sigma Green Belt for Healthcare, Florida Atlantic University - 2023
• Health Information Systems, Florida Atlantic University - 2022