Jasimee Rice
North Lauderdale,FL
Summary
Experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader. Blend of advanced organizational, technical, and business acumen for effective collaboration with cross-functional teams in ensuring operational and service excellence. Excel at prioritizing projects and multitasking to achieve goals. Methodical and detail-oriented team player with expertise in team leadership and a strong work ethic. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-making skills and sound judgment positively impact company success. Results-oriented achiever with a proven ability to exceed targets in fast-paced environments. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Physician Office Manager
Broward Health
01.2024 - Current
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Collaborated with legal, accounting, OSHA and other professional teams to review and maintain compliance with regulations.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated regular leadership meetings to discuss progress on strategic goals, identify opportunities for improvement, and address challenges proactively.
Supervisor of Operations
WellCare Health Plans Inc.
02.2016 - 01.2024
- Lead teams of healthcare professionals, including training, mentoring, and performance management, to ensure high-quality service delivery and operational efficiency.
- Mentor and coach 20 employees, helping them to develop their skills, advance their careers, and improve their job performance. Provide one-on-one support and feedback as needed.
- Manage scheduling, staffing, and resource allocation to ensure optimal coverage and service delivery.
- Identify and implement process improvements to enhance workflow, patient satisfaction, and operational efficiency. Collaborate with cross-functional teams to streamline procedures.
- Monitor and evaluate quality of services provided by teams, ensuring compliance with WellCare’s quality standards. Implement corrective actions when necessary.
- Prepare and analyze operational reports, including productivity, quality, and financial metrics. Use data-driven insights to make informed decisions and drive improvements.
Training and Development Supervisor
WellCare Health Plans Inc.
11.2010 - 02.2016
- Led the creation of a mentorship program, pairing seasoned professionals with less experienced colleagues for career growth opportunities.
- Develop and deliver training programs to staff to ensure all employees complete mandatory healthcare practices, technologies, and compliance training, including HIPAA, Information Blocking Rule, No Surprise Act, Stark Law and other relevant regulations. Track and document training completion to maintain healthcare compliance records.
- Collaborated with department managers to identify specific training needs, ensuring relevant courses were offered.
- Develop comprehensive training materials, including manuals, e-learning modules, workshops, and hands-on training sessions. Ensure content is engaging, accessible, and aligned with adult learning principles.
- Oversee the onboarding process for 30 new employees quarterly, ensuring the new hires receive the necessary training and resources to succeed in their roles from day one.
- Optimized training effectiveness through assessments, feedback surveys, and performance metrics. Prepare and present reports to management on training outcomes and areas for improvement.
Education
MBA - Health Care Administration
Florida Atlantic University
12.2023
BBA - Health Services Administration
Florida Atlantic University
05.2022
Skills
- Operational Management
- Process Improvement
- Team Leadership
- Front office operations
- Medical Billing
- EMR Software
- Interdepartmental Collaboration
- Organization and Time Management
- Effective Communication
- Managing patient records
- Medical Office Safety
- Learning Management Systems (LMS)
- Curriculum Development
- Performance Coaching
- Data Analysis & Reporting
Accomplishments
- Developed and facilitated a leadership training program that prepared 50+ employees for supervisory roles, with a 48% promotion rate among participants within one year.
- Achieved a 97% satisfaction rate in post-training surveys by introducing interactive and personalized training sessions that catered to various learning styles.
- Led a targeted training initiative that increased employee productivity by 15% within six months by focusing on upskilling in key areas such as patient management and claims processing.
- Streamlined the onboarding process by creating a standardized training curriculum for new hires, reducing the average onboarding time from 4 weeks to 3 weeks, and improving new hire retention by 20%.
- Standardized training procedures across multiple locations, ensuring consistent delivery of training content and resulting in a 20% improvement in overall training effectiveness as measured by post-training assessments.
- Recognized by senior management for outstanding contributions to employee development, including being awarded “Employee of the Quarter” for exceptional leadership in training and development.
Certification
- Basic Life Support and First Aid/CPR/AED Training - 2023
- Six Sigma Green Belt for Healthcare, Florida Atlantic University - 2023
- Health Information Systems, Florida Atlantic University - 2022
Timeline
Physician Office Manager
Broward Health
01.2024 - Current
Supervisor of Operations
WellCare Health Plans Inc.
02.2016 - 01.2024
Training and Development Supervisor
WellCare Health Plans Inc.
11.2010 - 02.2016
BBA - Health Services Administration
Florida Atlantic University
MBA - Health Care Administration
Florida Atlantic University