Jasimine Reynolds
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Data Entry Specialist
Afni Riverside
03.2022 - 04.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Mr. Cooper
12.2022 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Patient Advocate
Treviso Transitional Care
08.2018 - 03.2023
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Advocated for patient rights and access to support resources in healthcare settings.
Patient Care Coordinator
Stone Bridge Personnel
08.2018 - 04.2022
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Coordinated transportation to get patients to and from medical appointments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Sales Representative
s4 Communications
10.2019 - 03.2020
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Assisted customers with order placement, product returns and order tracking.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Education
Certified Nursing Assistant -
Kilgore College
Certified Clinical Medical Assistant (CCMA) -
Necole Learning Academy
Longview, TX05-2025
High School Diploma -
Grand Prairie High School
2014
Skills
- Direct Patient Care
- CPR Certified BLS
- Medical Records Management
- Medical office administration
- EMR / EHR/ Epic
- Microsoft (Word, Excel, Powerpoint)
- Typing 50 WPM
- Patient Management
- CRM/ Zendesk
- Multi-line phone/ chat talent
- Built loyal patient following and retained 15 return patients by providing empathetic and caring service
Instructed and educated patients on better everyday actions to live healthier lifestyles
Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable
Treatment Assistance
Assisted doctors with training and diagnosis, including making treatment suggestions
Taught patients on postoperative and general healthy habits
Treated infections caused by chronic and acute issues
Research
Created files containing medical history of the patients
Developed and implemented individualized health care plans for patients
Collected information from patients, parents and guardians about health care and issues of concern - Error detection
- Transcribing documents
- Identifying errors
- Database Management
- Understanding of medical terms
- Insurance coverage verification
- Clerical Support
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Complaint resolution
- Microsoft outlook
- Scheduling
- Follow-up skills
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
- CPR BLS
Timeline
Customer Service Representative
Mr. Cooper
12.2022 - 03.2023
Customer Service Representative/Data Entry Specialist
Afni Riverside
03.2022 - 04.2024
Sales Representative
s4 Communications
10.2019 - 03.2020
Patient Advocate
Treviso Transitional Care
08.2018 - 03.2023
Patient Care Coordinator
Stone Bridge Personnel
08.2018 - 04.2022
High School Diploma -
Grand Prairie High School
Certified Nursing Assistant -
Kilgore College
Certified Clinical Medical Assistant (CCMA) -
Necole Learning Academy
Similar Profiles
Laquaila Cannon-KelleyLaquaila Cannon-Kelley
Inbound Customer Service Representative at Afni RiversideInbound Customer Service Representative at Afni Riverside
Iris WallIris Wall
Virtual Customer Service Representative at Afni RiversideVirtual Customer Service Representative at Afni Riverside
DeShambra TuckerDeShambra Tucker
Application Support Analyst at Afni RiversideApplication Support Analyst at Afni Riverside
Alji Diopenes JavelonaAlji Diopenes Javelona
Customer Service Representative/Data Entry Specialist at IceCarats, LLCCustomer Service Representative/Data Entry Specialist at IceCarats, LLC
Ana SadlerAna Sadler
Customer Service Representative/HR Assistant/Data Entry Clerk at American Railcar Industries Inc.Customer Service Representative/HR Assistant/Data Entry Clerk at American Railcar Industries Inc.