Jasimine Wall
Arlington,TX
Summary
Dedicated customer service professional with 8+ years of experience delivering exceptional service and fostering customer loyalty. Known for professionalism, patience, and efficiency in resolving issues to minimize dissatisfaction. Strong team player with a positive attitude and motivation to contribute to your company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Humana
Arlington, US
10.2022 - Current
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Educated clients and families about benefits and coverage
- Process orders for OTC benefits
- Handled over 100 calls per shift retrieving customer data, presenting relevant health information and cancelling services
- Met all customer guidelines including service levels, handle time, and productivity
- Assessed caller accounts to determine benefits, identify service needs and resolve issues
Collections First Class Finish
MERCEDES BENZ FINANCIAL SERVICES
Fort Worth, US
10.2019 - 09.2022
- Contact delinquent account holders to assist them with payment options
- Send invoices to Mercedes Benz dealership and customers regarding lease end statements
- Maintain a high weekly volume of calls from past due account holders and resolve customer billing disputes
- Collected 850k in debt via telephone
- Proficient with Miscrosoft Outlook, Excel and Word
- Maintain client debt records, assist with payment plans, and ensured compliance with FDCPA guidelines
Late stage Collections Specialist
REGIONAL ACCEPTANCE
Arlington, US
11.2017 - 09.2022
- Collect on customer accounts 60-120 days delinquent in call center environment
- Update and maintain customer phone number and address and collection action taken
- Research and analyze accounts prior to any contact with debtors
- Successfully meet/exceed department goals and KPIs
- Make payment arrangements to bring account current
- Follow up with customers regarding account balance and payment status via phone calls and emails
- Assist in skip tracing efforts and knowledge of customer payment portal
Education
High school diploma -
South Panola High School
Batesville, MS05.2007
Skills
- Phone and email support experience
- Excellent communication skills
- Strong problem solving and conflict resolution abilities
- Resolving customer complaints
- Providing instructions on how to use service
- Inbound and Outbound Calling
- Calm Demeanor
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Humana
10.2022 - Current
Collections First Class Finish
MERCEDES BENZ FINANCIAL SERVICES
10.2019 - 09.2022
Late stage Collections Specialist
REGIONAL ACCEPTANCE
11.2017 - 09.2022
High school diploma -
South Panola High School