Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Jasimine Wall

Arlington,TX

Summary

Dedicated customer service professional with 8+ years of experience delivering exceptional service and fostering customer loyalty. Known for professionalism, patience, and efficiency in resolving issues to minimize dissatisfaction. Strong team player with a positive attitude and motivation to contribute to your company.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Humana
Arlington, US
10.2022 - Current
  • Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
  • Educated clients and families about benefits and coverage
  • Process orders for OTC benefits
  • Handled over 100 calls per shift retrieving customer data, presenting relevant health information and cancelling services
  • Met all customer guidelines including service levels, handle time, and productivity
  • Assessed caller accounts to determine benefits, identify service needs and resolve issues

Collections First Class Finish

MERCEDES BENZ FINANCIAL SERVICES
Fort Worth, US
10.2019 - 09.2022
  • Contact delinquent account holders to assist them with payment options
  • Send invoices to Mercedes Benz dealership and customers regarding lease end statements
  • Maintain a high weekly volume of calls from past due account holders and resolve customer billing disputes
  • Collected 850k in debt via telephone
  • Proficient with Miscrosoft Outlook, Excel and Word
  • Maintain client debt records, assist with payment plans, and ensured compliance with FDCPA guidelines

Late stage Collections Specialist

REGIONAL ACCEPTANCE
Arlington, US
11.2017 - 09.2022
  • Collect on customer accounts 60-120 days delinquent in call center environment
  • Update and maintain customer phone number and address and collection action taken
  • Research and analyze accounts prior to any contact with debtors
  • Successfully meet/exceed department goals and KPIs
  • Make payment arrangements to bring account current
  • Follow up with customers regarding account balance and payment status via phone calls and emails
  • Assist in skip tracing efforts and knowledge of customer payment portal

Education

High school diploma -

South Panola High School
Batesville, MS
05.2007

Skills

  • Phone and email support experience
  • Excellent communication skills
  • Strong problem solving and conflict resolution abilities
  • Resolving customer complaints
  • Providing instructions on how to use service
  • Inbound and Outbound Calling
  • Calm Demeanor

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Humana
10.2022 - Current

Collections First Class Finish

MERCEDES BENZ FINANCIAL SERVICES
10.2019 - 09.2022

Late stage Collections Specialist

REGIONAL ACCEPTANCE
11.2017 - 09.2022

High school diploma -

South Panola High School
Jasimine Wall