Hi, I’m
Jasiona Phillips
Quality Assurance Auditor
US
Summary
Results-driven Quality Assurance Inspector with a proven track record at FedEx, skilled in Six Sigma methodology and analytical thinking. Successful at providing comprehensive inspections with high-standards of quality final products. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
5
years of professional experience
1
Language
Work History
Randstad
Quality Assurance Inspector
04.2025 - Current
Job overview
- Perform detailed product investigations to pinpoint the root cause of failures, and provide findings to the assigned engineering specialist for further analysis.
- Communicated with production team members about quality issues.
- Assisted in the development of comprehensive quality control plans, outlining procedures and guidelines for inspectors.
- Performed visual inspections and non-destructive tests where appropriate.
Veritas HHS
Document Imaging Technician
11.2023 - 04.2025
Job overview
- Contributed to the successful migration of physical records to digital formats, carefully digitizing documents without loss of information.
- Assisted in the training of new hires, sharing expertise in document imaging procedures and equipment usage.
- Offered troubleshooting support and product solutions to end users, distributors, and authorized service providers.
- Collaborated with IT department to resolve technical issues, ensuring minimal disruption to daily operations.
- Interpreted and applied wiring diagrams, technical guides, component manuals, and maintenance updates to deliver precise evaluations and repairs for the client's equipment.
Amazon
Outbound Lead Problem Solver
04.2022 - 11.2023
Job overview
- Created comprehensive reports detailing departmental successes and challenges while presenting strategic action plans for improvement during quarterly business reviews.
- Reduced average call time by developing targeted scripts tailored to different customer segments.
- Exceeded sales targets by employing persuasive negotiation skills and identifying client needs.
- Consistently surpassed monthly sales quotas through diligent work ethic, resilience, and adaptability within a fast-paced environment.
FedEx
Quality Control Inspector
02.2020 - 04.2022
Job overview
- Supervised and motivated other quality inspectors, and collaborated with personnel to identify strengths and areas of weakness.
- Initiated training seminars on investigative techniques, elevating the skill level within the department, and fostering collaboration among team members.
- Enhanced and expanded expertise by studying all manufacturer-issued documentation, revisions, and notifications.
- Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
Education
Whitehaven High SchoolMemphis, Tn
High School Diploma
05.2001
Skills
MS Office (Word, Excel, PowerPoint and Outlook)
Timeline
Quality Assurance Inspector
Randstad
04.2025 - Current
Document Imaging Technician
Veritas HHS
11.2023 - 04.2025
Outbound Lead Problem Solver
Amazon
04.2022 - 11.2023
Quality Control Inspector
FedEx
02.2020 - 04.2022
Whitehaven High School
High School Diploma
05.2001
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