Salesforce
Jasiyah Ruiz
Facilitator | Sales Admin
Grand Prairie,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Possesses demonstrated ability to develop and implement successful strategies, meeting tight deadlines and exceeding goals. Exceptional organizational and communication skills for working with diverse teams.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Event Coordinator
Main Event
09.2023 - Current
- Established positive relationships with over 100 clients, ensuring their needs were met throughout event planning process.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed event logistics and operations.
- Developed detailed event reports, documenting all aspects of each event.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
Unit Sales Supervisor
Bankers Life And Casualty
09.2022 - 10.2023
- Managed a team of 22-25 agents while overseeing 1500-2000 customer calls per day.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments retaining over 45% more than previous recruiters.
- Planned and facilitated training workshops in accordance with home office curricula, employing varied methods to maximize attendance to 65% more.
- Enhanced employee satisfaction and productivity by troubleshooting and resolving workflow and downtime issues.
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
Personal Banker
Wells Fargo
06.2019 - 06.2022
- Managed appointments for mortgage office team
- Promoted financial products by maintaining excellent service offering knowledge
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Office Admin | Social Media Producer
The Tax Ladies
01.2019 - 06.2019
- Coordinated special projects and managed schedules.
- Crafted plan for breaking news events and trained and prepared entire staff on how to handle such scenarios.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing, and duplication for timely delivery.
- Facilitated communication between production staff and other departments to synchronize work.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Assistant Store Manager
Steve Madden
05.2014 - 07.2018
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Identified areas in need of improvement and implemented solutions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Business Administration
Virginia State University
Petersburg, VA 08.2013 - 06.2017
Skills
Field production
undefinedAccomplishments
- An energetic and organized professional with ambitions to build a diverse skill set to become more of an asset to companies.
- Promoted to Leadership and Manager after 6-8 successful months in the sales department.
- I have over 7 years of facilitating, sales, and customer service experience with the ability to evaluate customer needs, develop plans, and achieve results that leave customers with positive experiences.
Software
Intuit QuickBooks
Microsoft Dynamics 365
Oracle NetSuite
Wix
Canva
Timeline
Event Coordinator
Main Event
09.2023 - Current
Unit Sales Supervisor
Bankers Life And Casualty
09.2022 - 10.2023
Personal Banker
Wells Fargo
06.2019 - 06.2022
Office Admin | Social Media Producer
The Tax Ladies
01.2019 - 06.2019
Assistant Store Manager
Steve Madden
05.2014 - 07.2018
Bachelor of Science - Business Administration
Virginia State University
08.2013 - 06.2017