Jasjit Kaur
New York City,United States
Summary
Dedicated sales, customer retention, marketing, and communications professional with proven ability to multitask and collaborate effectively. Known for flexibility in taking on projects, thorough research skills, and maintaining a positive attitude. Gained valuable experience through work and volunteer positions in various businesses, observing the crucial role of customer acquisition in driving growth. Eager to expand my experience and knowledge as in revenue driving operations while contributing to a company's mission and vision. Recognized as a strong leader who thrives under pressure and consistently radiates positivity.
Overview
7
7
years of professional experience
Work History
Sales & Customer Retention, Manager
Illuminati Group
10.2024 - Current
- Provided exceptional support to high-value customers, nurturing trust and loyalty over time.
- Developed new business and managed relationships from start to close and beyond across new and existing markets.
- Managed social media strategy, content creation, external messaging, and promotions around specific customer segments, increasing overall engagement rates.
- Spearheaded the design and introduction of new product packaging based on target marketing demographics and psychographics.
- Streamlined internal warehousing and fulfillment processes, resulting in shorter lead times, improved customer experience, and reduced complaint resolutions times.
- Helped to staff, train, and manage new sales and operations team members to ensure smooth employee transitions and consistent external communications.
Revenue Operations & Communications, Manager
Gaggle Social
12.2021 - Current
- Responsible for managing and training SDRs as well as developing, implementing, and executing inbound & outbound MarCom & Business Development strategies, PR, campaigns, events, and content schedules to promote the company’s network.
- Played an integral role in in the company being awarded “Best Start of The Year: Frisco, TX 2023”
- Worked closely with the CEO to establish GTM strategies that attract customers from a triple sided market.
- Worked closely with the CEO to research, write, design, strategize, script, and develop company investor pitch deck for a $2MM Seed stage fund raise.
- Developed pricing and marketing strategy to ensure alignment with market, brand strategy, defined goals, etc.
- Working closely with the product and customer success teams to create product content that aligns with the company’s brand voice and personality.
Assistant Sales , Manager
Hicksville Optical
06.2018 - 02.2021
- Worked within their retail environment to manage the sales of optical packages and frames.
- Helped to staff and train over 6 new team members including front desk and retail sales.
- Developed and managed the rolling book of business of patients by keeping an organized outreach database to ensure timely outreach through emails, SMS, and phone calls.
- Managed their social media accounts and outbound content, increasing social media traffic and excellent reviews for the business.
Education
Bachelors - Communications
Baruch College
08.2024
Skills
- Time Management
- Leadership
- Social media management
- Market research
- Project management
- Negotiation
- Retention strategies
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Urdu
Professional Working
Timeline
Sales & Customer Retention, Manager
Illuminati Group
10.2024 - Current
Revenue Operations & Communications, Manager
Gaggle Social
12.2021 - Current
Assistant Sales , Manager
Hicksville Optical
06.2018 - 02.2021
Bachelors - Communications
Baruch College
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