Jaska Marie Meniado
163 Dawson Drive, Elgin,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist/Assistant Project Manager
Commercial Specialties, Inc
Rolling Meadows , IL
03.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Drafted professional business documents, spreadsheets, and correspondence.
- Maintained a clean and organized reception area to uphold company image.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Coordinated company events with venues and advised staff of pertinent details.
- Developed project plans, identified resources and established deadlines.
- Provided administrative support to the Project Manager in order to facilitate successful project outcomes.
- Tracked project deliverables, keeping assignments on task and on budget.
Client Service Representative/Front Desk Receptionist
Image360
South Elgin , IL
10.2021 - 01.2023
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Scheduled and confirmed appointments based on customer availability.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Implemented new company platform initiatives, learning and mastering new technologies to improve client service.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Scheduled meetings with prospective and existing clients to optimize long-term business success.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Collaborated cross-functionally, remaining up-to-date on products, services and policies to inform clients.
- Audited customer account information to identify issues and develop solutions.
Social Media Coordinator
Image360
South Elgin , IL
10.2021 - 01.2023
- Wrote social media content to increase engagement with customers.
- Created social media marketing strategies and oversaw management of accounts.
- Engaged with and responded to online audience through relevant comments.
- Developed and implemented strategic social media marketing plans.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
- Utilized Instagram, Facebook, Google, and LinkedIn to promote products, services and content.
- Updated both South Elgin and Chicago websites with finished installs and products.
- Posted new content for products and services when managing marketing and release calendars.
- Kept tabs on what competitors were posting on social media channels through dedicated research skills.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Corresponded with social media clients to utilize positive feedback and posts to better promote brand.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
Visual Merchandising Manager
Tilly’s
Geneva , IL
03.2018 - 10.2021
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Produced various design layouts for window, interior and sign displays and floor plans.
- Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Collaborated with assistant merchandisers to draft, design and develop new project and display ideas and presented results to supervisors.
- Directed internal and external labor teams in physical merchandising setup and drove acquisition of supplies and accessories.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Cleaned and organized display cases, shelves and aisles.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Built effective partner store relationships to improve customer satisfaction.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Monitored weekly, monthly and quarterly achievement goals.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Restructured merchandising strategy to promote high value and products.
- Consulted with management and advertising teams to plan optimal promotions.
- Planned commercial displays to entice and appeal to customers.
- Developed creative visual merchandising campaigns to focus on selling older inventory.
- Presented updated floor plans and design strategy to store management.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Managed purchasing process for entire department.
Lead of Brand (Merchandising)
Forever 21
Geneva , IL
08.2016 - 02.2018
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
- Developed online ads and company positioning on social media sites to increase monthly sales.
- Oversaw and developed strategic marketing and promotional plans for new product roll-outs.
- Conducted market research studies and competitive analysis to evaluate current market trends and price strategies.
- Maintained budget to consistently keep within monetary parameters.
- Collaborated with team to forecast based on sales and product profitability.
- Recommended product changes to enhance customer interest and maximize sales.
- Designed sales-driven programs and promotions to facilitate team objectives.
- Planned, developed and led negotiation of key business partnerships.
- Leveraged customer and industry trends to shape successful solutions and approaches.
- Developed comprehensive public relations plans in support of product launches and marketing initiatives.
- Developed consumer insights tracking to benchmark awareness and measure effectiveness of marketing initiatives.
- Strengthened branding initiatives by coordinating annual events to maximize outreach.
Visual Merchandiser
Forever 21
Geneva , IL
01.2014 - 08.2016
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Created presentation of merchandise to engage customers and help stimulate sales activity.
- Restructured merchandising strategy to promote high value and products.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Placed prices and descriptive signage to enhance displays and promote items.
Sales Associate
Forever 21
Geneva , IL
07.2013 - 01.2014
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
Education
High School Diploma -
Burlington Central High School
Burlington, IL01.2013
Some College (No Degree) - Nursing
Elgin Community College
Elgin, ILSkills
- Account Management
- Customer Account Management
- Data Entry
- [Tagalog/Philippines] Fluency
- Verbal and Written Communication
- Data Entry and Maintenance
- CRM Software
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Service
- Order and Refund Processing
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Calm and Professional Under Pressure
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Transaction Processing
- Customer Support
- Database Maintenance
- Policies and Procedures Adherence
- Invoice Preparation and Processing
- Multi-Line Phone Systems
- Strong Analytical and Problem Solving Skills
- Billing Adjustments and Refunds
- Microsoft Office Suite
- Time Management
- Inbound and Outbound Calling
- MS Office
- Patient and Empathetic
- Computer Skills
- Teamwork and Collaboration
- Relationship Building
- Promoting Brand and Company Identity
- Inventory Management
- Administrative and Office Support
- Sales and Upselling
Additional Information
- Awards , Employee of the month January 2020
Reference
- Geoff Weil | Image360 | Owner | 847-436-9345 | geoff@image360chicagoloop.com
- Rafael Plazola | Image360 | Sales Manager | 847-571-6135 | rafael@image360se.com
- Emanuel Gonzales | Elgin Auto Sales | Finance | 312-686-7180 | emanuelespcol@icloud.com
- Gregory Rasavady | Dexter Magnetic Technologies | Warehouse Lead | 224-301-1676 | rasavady16@outlook.com
Timeline
Front Desk Receptionist/Assistant Project Manager
Commercial Specialties, Inc
03.2023 - Current
Client Service Representative/Front Desk Receptionist
Image360
10.2021 - 01.2023
Social Media Coordinator
Image360
10.2021 - 01.2023
Visual Merchandising Manager
Tilly’s
03.2018 - 10.2021
Lead of Brand (Merchandising)
Forever 21
08.2016 - 02.2018
Visual Merchandiser
Forever 21
01.2014 - 08.2016
Sales Associate
Forever 21
07.2013 - 01.2014
High School Diploma -
Burlington Central High School
Some College (No Degree) - Nursing
Elgin Community College
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