Jaskaren Duran
Bronx
Summary
Dedicated and results-driven professional seeking a challenging role where I can leverage my administrative, and customer service experience to contribute to organizational success. Eager to grow within a dynamic environment that fosters professional development and the acquisition of new skills.
Overview
11
11
years of professional experience
Work History
Business Associate
Mount Sinai Hospital
New York
02.2025 - Current
- Pre-admit and admit patients, verifying insurance and demographic information.
- Liaison with insurance companies and Medicaid for eligibility and authorization.
- Maintain patient census, charge data, and assist with scheduling procedures and follow-ups.
- Provide guest services and support patient needs, including valuables handling and form completion.
- Maintain business office inventory and ensure chart completion accuracy.
Customer Service Representative / Dispatcher
Dual Fuel Corp
Mount Vernon
06.2023 - Current
- Scheduled service appointments and dispatched technicians based on availability and skills.
- Handled high-volume customer calls, addressing plumbing, heating, and electrical emergencies.
- Managed daily reporting, billing accuracy, and invoice generation using multiple software tools.
- Maintained coordination with city departments (DEP, DOB) for compliance reporting.
Dean of Students
Northside Charter High School
Brooklyn
09.2021 - 04.2023
- Oversaw academic progress and attendance for student body.
- Led classroom behavior management and restorative justice initiatives.
- Headed MLL/ELL program and provided translation services for grades 9–12.
- Supervised disciplinary procedures including in-school suspensions and interventions.
Service Dispatcher
United Metro Energy
Brooklyn
10.2019 - 03.2020
- Coordinated daily routes for delivery trucks and emergency technician dispatch.
- Ensured continuous boiler operations through efficient oil deliveries and scheduling.
- Responded to urgent customer service calls for heating and hot water issues.
Service Dispatcher
Kaback Enterprises
New York
09.2017 - 10.2019
- Scheduled HVAC service calls, ensuring technician assignments matched skillsets.
- Managed daily service operations and provided logistical support to field staff.
- Communicated real-time updates with customers and internal teams.
Crew Member
Trader Joe’s
Scarsdale
03.2016 - 03.2019
- Delivered excellent customer service and product knowledge.
- Maintained store stock, organized promotions, and contributed to strong sales results.
Accounting Clerk
Orthonet
White Plains
06.2014 - 08.2018
- Processed insurance claims and payments for providers.
- Handled audit reviews, check disbursements, and insurance refunds.
- Developed Excel spreadsheets for data tracking and reporting.
Education
Bachelor of Science - Accounting
State University of New York at Albany
Skills
- Microsoft Office Suite
- Outlook QuickBooks Mondaycom
- Crystal Reports Ez-Cap CheckVision Fleetmate
- Bilingual: Fluent in Spanish
- Strong organizational and communication skills
- EPIC
- Patientworks
Timeline
Business Associate
Mount Sinai Hospital
02.2025 - Current
Customer Service Representative / Dispatcher
Dual Fuel Corp
06.2023 - Current
Dean of Students
Northside Charter High School
09.2021 - 04.2023
Service Dispatcher
United Metro Energy
10.2019 - 03.2020
Service Dispatcher
Kaback Enterprises
09.2017 - 10.2019
Crew Member
Trader Joe’s
03.2016 - 03.2019
Accounting Clerk
Orthonet
06.2014 - 08.2018
Bachelor of Science - Accounting
State University of New York at Albany
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