Jaskinderjot Singh
San Jose,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service at McDonald's. Proven track record in cash handling and issue resolution, enhancing customer satisfaction through effective communication and teamwork. Recognized for maintaining high accuracy in financial transactions and fostering strong relationships with customers and colleagues alike.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
McDonald's
550 Lawrence Expwy Sunnyvale, CA 94086
12.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
Dasher
DoorDash
116 New Montgomery St San Francisco
02.2023 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Developed and maintained professional relations between customer, store personnel, and company.
- Enhanced communication with customers through proactive updates on order status.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Education
High School Diploma -
Santa Clara High School
Santa Clara, CA06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Money handling
- Cash handling and management
- Written and verbal communication
- Professionalism and courtesy
- Order taking
- Refunds and exchanges
- Issue resolution
- Cash drawer balancing
- POS system operations
- POS systems
- ID verification
- Currency counting
- Records maintenance
- Staff mentoring
- Liquor law compliance
- Multitasking and organization
- Clear communication
- Data entry
- Inventory restocking
- Basic math
- Promotions and discounts
- Hospitality and accommodation
- Online orders preparation
- Checkout monitoring
Accomplishments
- Achieved 72% of sales quote.
- Trained and mentored 6 employees.
- Completed manager training program.
- Supervised team of 6 staff members.
- Documented and resolved issues which led to great relation with customers.
Languages
English
Full Professional
Timeline
Cashier
McDonald's
12.2023 - Current
Dasher
DoorDash
02.2023 - Current
High School Diploma -
Santa Clara High School