Jordan DeMino
Crofton,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Experience Supervisor
Best Buy
Annapolis, MD
01.2024 - Current
- Timely resolution of escalated customer complaints, ensuring favorable resolutions.
- Tracked performance indicators such as response times, resolution rates, and customer feedback scores.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Implemented measures to ensure a supportive and conducive workplace for enhanced employee morale
Sales Consultant
Best Buy
Annapolis, MD
10.2020 - 01.2024
- Assisted in developing sales strategies and setting targets for different accounts.
- Analyzed customer needs and identified solutions to meet their requirements.
- Provided detailed product information to customers, including features, prices, and availability.
- Analyzed customer needs and preferences to recommend appropriate products.
- Established long-term relationships with key contacts at client companies.
- Maintained accurate records of all sales activities in the CRM system.
Server
Houlihan's Restaurant
Gambrills, MD
03.2018 - 11.2020
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
Store Associate
Ups Store
Gambrills, MD
01.2018 - 09.2018
- Addressed customer complaints in a professional manner.
- Verified accuracy of promotional signs within store environment.
- Answered incoming calls regarding product inquiries or orders.
- Stocked shelves with merchandise and maintained inventory levels.
- Processed sales transactions accurately and efficiently at the cash register.
- Maintained and safeguarded customer confidentiality
Education
High School Diploma -
South River High School
Edgewater, MD03-2018
Skills
- Customer experience management
- Usability Testing
- User-centered design
- Information architecture
- Visual design
- Demonstrations
- Customer liaison
- Leads Prospecting
- Time Management
- Professional Appearance
- Guest Relations Management
- Relationship Management
Timeline
Experience Supervisor
Best Buy
01.2024 - Current
Sales Consultant
Best Buy
10.2020 - 01.2024
Server
Houlihan's Restaurant
03.2018 - 11.2020
Store Associate
Ups Store
01.2018 - 09.2018
High School Diploma -
South River High School