Jasleen Basra

• Company Overview: Philadelphia Int. Airport
• Assist and transport passengers who need special assistance.
• Facilitate them to navigate through the ticket counter, security check, immigration, duty free, toilets, food court, and boarding gates.
• Perform any other duties required by the operations, such as translating languages like English, French, Punjabi, Hindi, and Urdu.
• Assist passengers at baggage claim, as necessary.
• Ensured that all safety protocols were followed when assisting passenger with the selection of a suitable wheelchair.
• Monitored passenger satisfaction levels by engaging in regular conversations with customers.

• Company Overview: Home care agency.
• Generated billing and invoicing documentation for patients utilizing EVV system
• Managed daily batch reconciliation and reporting.
• Identified and resolved payment inconsistencies or errors by thoroughly analyzing each financial statement and remittance.
• Examined payment denials based on remittance information.
• Conducted phone calls to healthcare providers to obtain reasons for denials.
• Implemented efficient processes for submitting claim review and reprocess requests.
• Reconciled MOA payments with actual bank account deposits.
• Organized and updated caregiver schedules, job duties and calendar.
• Checked monthly authorizations/orders.
• Maintained accurate and complete billing records.

• Company Overview: Fire & Security services.
• Maintaining good relations with clients (banks, local and federal government, universities, colleges, schools, hospitals, clinics, and other small businesses) and ensuring that payments are received promptly.
• Constantly follow up with clients via email and phone call to know where they stand for the payment plans and review work orders, contracts, and POs with clients.
• Reconciled all payment shortages, reconciled cash with supervisor, and collections team.
• Performed collections responsibilities for a high volume of accounts receivable portfolio, contacted clients with past due balances to obtain payments, payment commitments, and followed up on payment promises.
• Attend weekly meetings with department manager, Sales group, Finance Director, and Controllers to resolve all unpaid items.
• Work with clients to ensure all invoicing disputes are addressed and resolved.
• Exceeded targeted cash collections metrics, delinquency disputes, and other monthly targets.
• Created monthly PowerPoint presentations illustrating business performance goals.
• Support and develop accounts receivable process improvements.
• Analyzed company financial condition to help determine the credit recommendation write-up.
• Participated in the company's indoor and outdoor team-building activities to maintain better relations.

Company overview: Call Center, Montreal, Quebec.

• Managed both inbound and outbound calls effectively.
• Provided accurate and timely information to customers regarding their current statements, last statement balance, and due date.
• Collected payments and arranged PTPs (promise to pay), increasing revenue generation.
• Provided customers with hardship programs.
• Regularly made necessary modifications to customer accounts.

• Company Overview: Montreal, Canada.
• Managed and helped the faculty in study program orientation.
• Organized meetings, conferences, and activities for the education department team.
• Managed academic documents, files, and records.
• Handling of official paperwork and email enquiries.
• Coordinate student evaluation process.
• Facilitated coordination for ministry exam preparations
• Contributes to the assessment of classroom performance.
• Ensured effective scheduling for classes.
• Developed customized student reports on a monthly basis.
• Executed students' problem-solving tasks.
• Contributed to team's decision-making process.

• Company Overview: Montreal, Canada.
• Handle customer transactions - check cashing, deposits, withdrawals, transfers, loan payments, cashier's checks, and opening and closing of accounts.
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
• Reconcile cash drawers at the end of the shift, count and package coins and currency, and turn in any excess or damaged currency to the head teller.
• Track, record, report, and store transactional information and special requests.
• Established a trusting relationship with customers.
• Adhered to all applicable banking laws and regulations while performing job duties.

• Company Overview: Montreal, Canada.
• User Support Service.
• Front desk handling as a cashier (opening & closing cash) and managing accounts services.
• Engaged in daily tasks related to printing and photocopying huge orders, scanning the documents, providing fax services, bookbinding, etc.
• Which are performed professionally and in an accurate manner.
• Selling PC and laptop cables, batteries, and other electronic gadgets, as well as stationery products, which are helpful to students for their smooth, continuing education.
• Preparing everyday sales report.
• Monitored and maintained store inventory levels by regularly checking shelves, restocking items, and ordering new products when necessary.

• Company Overview: Fruits & vegetable wholesale supplier
• Handled invoicing tasks across multiple departments including front desk operations, cash management, and shipping.
• Prepared cash and interact worksheets, along with daily credit reports.
• Collecting cash and check payments from buyers and suppliers, and submitting a daily report.
• Provided face-to-face customer service on a consistent basis.
• Created accurate and timely credit invoices for clients.