Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasleen Bedi

Fredericksburg,VA

Summary

Dedicated and detail-oriented healthcare professional with a Phlebotomy Certification and over 5 years of customer service experience in fast-paced environments. Currently pursuing an Associate’s degree at Germanna Community College. Skilled in patient interaction, safety protocols, and multitasking under pressure. Eager to bring strong interpersonal skills and clinical training to a phlebotomy role focused on compassionate, efficient patient care. CPT certified.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Wegmans
10.2022 - 03.2025
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.

Swim Coach

Little Fish Swimming
07.2022 - 09.2022
  • Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.
  • Provided individualized attention during practice sessions to ensure progress towards personal goals for each swimmer.
  • Established a positive environment during practice sessions, nurturing a culture of respect, hard work, and dedication among swimmers.
  • Collaborated with other coaches to develop effective team training strategies and practice schedules.
  • Implemented injury prevention measures by teaching proper warm-up techniques, stretching routines, and strength exercises.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Improved overall team performance by emphasizing mental preparedness techniques such as goal setting, visualization, and relaxation strategies.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Front/Back of House Team Member

Freddy's Frozen Custard & Steakburgers
01.2020 - 05.2022
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Assisted with training new BOH staff members on established processes and goals.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
  • Pushed, pulled and transported large loads and objects.
  • Monitored food temperature, discarding items not stored correctly.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
  • Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.

Education

Associate of Arts - Healthcare Science

Germanna Community College
Locust Dale, VA
05-2026

High School Diploma -

Stafford High School
Fredericksburg, VA
05-2022

Skills

  • Blood collection
  • Venipuncture and capillary puncture
  • Good communication skills
  • Call center experience
  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint handling
  • Problem resolution
  • Order of draw
  • HIPAA compliance
  • Patient communication
  • Blood culture collection
  • Specimen labeling
  • Professionalism and ethics
  • Universal precautions
  • Proper tourniquet application
  • Patient identification
  • Blood collection equipment
  • Skin puncture technique
  • Anatomy and physiology
  • Needlestick safety
  • Post-analytical errors
  • Blood specimen storage
  • Sample handling
  • Patient care
  • Patient confidentiality
  • Patient support
  • Health and safety
  • Medical terminology
  • Patient preparation
  • Sanitation and sterilization
  • Blood collection
  • Customer service

Certification

  • PT - Phlebotomy Technician


Timeline

Customer Service Specialist

Wegmans
10.2022 - 03.2025

Swim Coach

Little Fish Swimming
07.2022 - 09.2022

Front/Back of House Team Member

Freddy's Frozen Custard & Steakburgers
01.2020 - 05.2022

Associate of Arts - Healthcare Science

Germanna Community College

High School Diploma -

Stafford High School

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Jasleen Bedi