Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Jasleen Kaur

Greenfield,IN

Summary

I have a strong background in customer service, team leadership, and operations management from running a family daycare, assisting in a family-owned restaurant, and coordinating logistics in transportation. I’m skilled in problem-solving, scheduling, and providing reliable support in fast-paced settings. I’m now looking for opportunities where I can bring those people skills and organizational strengths into an in-person role while continuing to grow my career.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Broker – Family Trucking Company

Family Business
12.2024 - 06.2025
  • Guided clients through stressful insurance and financial decisions with empathy and clear communication.
  • Acted as primary point of contact for drivers and clients, responding to urgent issues and de-escalating conflicts.
  • Maintained sensitive documentation with accuracy, confidentiality, and regulatory compliance.
  • Provided emotional support and reassurance during high-pressure scheduling or claims issues.
  • Assisted clients with selecting suitable insurance and financial products.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
  • Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
  • Analyzed potential investment opportunities using comprehensive research methods to provide valuable insights to clients.
  • Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.
  • Educated clients on various investment options, empowering them to make informed decisions about their financial futures.
  • Prepared contracts and related documentation according to strict standards.
  • Completed training programs to remain updated and further develop proficiency of important industry information.

Assistant Manager /Retail Sales Associate

Family Pizza Business
03.2020 - 09.2023
  • Resolved conflicts calmly and professionally, ensuring customer and staff needs were met.
  • Trained and mentored new employees in communication, teamwork, and stress management.
  • Delivered supportive service in high-stress, fast-paced environments.
  • Handled complaints with active listening, creating positive outcomes for distressed customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Enhanced team productivity by streamlining operational processes.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Family Daycare Provider / Shift Supervisor

Family Business
11.2018 - 05.2022
  • Supervised children in a safe, supportive environment, managing emotional and behavioral needs with patience and compassion.
  • Maintained accurate records of daily activities, compliance, and health requirements.
  • De-escalated conflicts and fostered a positive environment for both children and parents.
  • Communicated with parents regularly, offering reassurance, updates, and resources.
  • Fostered emotional growth by addressing individual needs with empathy, patience, and understanding.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept notes of behavior issues, food served, and medications administered to children.
  • Promoted healthy eating habits by preparing nutritious meals and snacks for children daily.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Managed behavioral issues with appropriate disciplinary measures, teaching children about respect and responsibility.
  • Ensured a safe and nurturing environment by strictly adhering to safety guidelines and protocols.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Implemented creative learning experiences that encouraged curiosity and exploration among children.
  • Managed administrative tasks such as billing, licensing requirements, and keeping up-to-date on childcare regulations.
  • Assisted children in developing fine motor skills through hands-on crafts and playtime activities.
  • Boosted cognitive development through age-appropriate educational games and activities.
  • Provided consistent routines for nap times, meal times, and outdoor play to establish a sense of structure for the children in care.
  • Developed strong relationships with parents to create a supportive community around their child''s growth and development.
  • Provided attentive supervision during both indoor and outdoor activities to prevent accidents or injuries among the children under care.
  • Increased parental satisfaction by maintaining open communication channels and providing regular progress updates.
  • Maintained high standards of cleanliness throughout the facility to ensure a hygienic environment for the well-being of all children present.
  • Enhanced children''s social skills by implementing engaging group activities and team-building exercises.
  • Collaborated with fellow childcare professionals to share best practices, resources, and ideas for continuous improvement in service quality.
  • Organized fun-filled field trips to local parks, museums, or other attractions that catered to the interests of the children in care.
  • Actively participated in ongoing professional development opportunities to stay current on the latest childcare trends and best practices.
  • Improved overall daycare efficiency by maintaining detailed records of attendance, incidents, and daily routines.
  • Supported language development with reading sessions, storytelling, and interactive conversations.
  • Conducted thorough assessments of each child''s developmental milestones to inform future planning of activities tailored to individual needs.

Education

Indiana Connections Academy
Indianapolis, IN
05-2025

Skills

  • Business growth

  • Compliance requirements

  • Workplace training

  • Business relationship building

  • Crisis Intervention & Suicide Prevention

  • Motivational Interviewing & Active Listening

  • Reliability & Dependability

  • Typing Speed: 52 WPM

  • Trauma-Informed & Culturally Competent Care

  • Conflict Resolution & De-escalation

  • EMR Documentation & Case Notes

  • Multitasking (talking & typing simultaneously)

  • Confidentiality & Compliance

  • Strong Verbal & Written Communication

  • Documentation

  • Financial analysis

  • Markets research

  • Sales strategy development

  • Risk mitigation

  • Financial planning

  • Customer service

  • Teamwork and collaboration

  • Time management

  • Problem-solving skills

  • Listening skills

  • Multi-tasking strength

  • Problem-solving

  • Excellent people skills

  • Reliable and punctual

  • Relationship building

  • Outgoing personality

  • Cash handling

  • Flexible schedule

  • Money handling

  • Verbal/written communication

  • Cash register operation

  • Stocking and receiving

  • Cash handling accuracy

  • Client service

  • Conflict resolution

  • Product sales

  • Sales expertise

  • Complex Problem-solving

  • Sales strategies

Accomplishments

  • Successfully managed daily logistics for a family trucking company, improving route efficiency and reducing operational costs through better scheduling and communication.
  • Supervised and trained staff in both childcare and restaurant settings, creating smoother operations and stronger teamwork.
  • Provided high-quality customer service in fast-paced environments, consistently resolving conflicts quickly and maintaining client satisfaction.
  • Completed a Mental Health Research Project (2024) for a psychology course, where I researched causes of depression and received excellent feedback for depth, clarity, and presentation.
  • Earned multiple business-related certifications, including Marketing Foundations, Entrepreneurship, and Business Ownership, demonstrating a commitment to ongoing professional growth.

Certification

  • Child Development Associate (CDA) – Completed
  • Marketing Foundations 1A & 1B – Issued 12/2024 & 05/2025
  • Entrepreneurship 1A & 1B – Issued 12/2024 & 05/2025
  • Business Ownership 1A & 1B – Issued 12/2024 & 05/2025

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Danish
Professional Working

Interests

  • Culinary Arts & Cooking – enjoy experimenting with recipes and hosting, which strengthens creativity, planning, and time management
  • Mixed Martial Arts (MMA) & Fitness – committed to discipline, focus, and resilience through consistent training and competition preparation
  • Business & Entrepreneurship – passionate about leadership, strategic thinking, and exploring opportunities for business growth and innovation
  • Psychology & Mental Health Awareness – interested in understanding human behavior, motivation, and supporting positive well-being
  • Community Involvement & Volunteering – dedicated to giving back through animal care, outreach programs, and team support
  • Personal Growth & Learning – continuously developing skills in communication, problem-solving, and adaptability through professional certifications and research projects

Timeline

Broker – Family Trucking Company

Family Business
12.2024 - 06.2025

Assistant Manager /Retail Sales Associate

Family Pizza Business
03.2020 - 09.2023

Family Daycare Provider / Shift Supervisor

Family Business
11.2018 - 05.2022

Indiana Connections Academy

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Jasleen Kaur