Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasleen Laui

Sacramento,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in Medical Assisting.

Overview

10
10
years of professional experience

Work History

Host at The Cafe

Thunder Valley Casino
01.2022 - 05.2022
  • Monitored seating
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Recorded available tables after seating each party using specialized seating software.
  • Checked and restocked server areas and organized and got change for front counter.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.

Employee Training Specialist

Inalliance
01.2017 - 09.2018
  • Evaluated established training programs, employee performance across [Type] areas, and organizational goals to identify knowledge and skill gaps.
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Gathered information and entered details into computer tracking spreadsheets, documents and databases.
  • Prepared clearly written and formatted documents and reports.
  • Coordinated interventions with multidisciplinary treatment team.
  • Customized standard plans to meet individual abilities and needs.
  • Consulted with direct-care staff to implement best methods to achieve therapy goals.
  • Determined best treatment plans to meet objectives for school, work and home life.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bus Driver

EGUSD
01.2015 - 09.2015
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.

Caregiver

Caregiving
02.2012 - 04.2014
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted injured guests with first aid treatment, ensuring proper care and timely transport to medical facilities.
  • Administered first aid and CPR in emergency situations.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

No Degree - Medical Assisting

UEI College
Sacramento, CA
09.2024

High School Diploma -

Elk Grove Charter School
04.2011

Skills

  • POS Software
  • Customer Service
  • Job Coaching
  • Living Skills Assistance
  • Local Traffic Laws
  • Maintaining Clean Work Areas
  • Verbal and Written Communication
  • Vital Sign Monitoring
  • HIPAA Guidelines
  • Social Support
  • Child Safety and Security
  • Child Psychology Knowledge

Timeline

Host at The Cafe

Thunder Valley Casino
01.2022 - 05.2022

Employee Training Specialist

Inalliance
01.2017 - 09.2018

Bus Driver

EGUSD
01.2015 - 09.2015

Caregiver

Caregiving
02.2012 - 04.2014

No Degree - Medical Assisting

UEI College

High School Diploma -

Elk Grove Charter School

Similar Profiles

CREATE PROFILE