Jasleen Pena
Oceanside,CA
Summary
I am a reliable shift leader with 4 1/2 years in the food industry. I am an excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Responded to and resolved customer questions and concerns.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Customer Associate
Tjmaxx
09.2018 - 03.2020
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Collaborated with team members to meet sales targets and improve overall store performance.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ05.2025
Skills
- Sales Reporting
- Cash handling expertise
- Inventory control and record keeping
- Conflict resolution techniques
- Operations Support
- Performance monitoring
- Team Leadership
- Assigning Work
Timeline
Shift Supervisor
Starbucks
03.2020 - Current
Customer Associate
Tjmaxx
09.2018 - 03.2020
Bachelor of Science - Health Sciences
Arizona State University