Summary
Overview
Work History
Education
Skills
Personal Profile
Timeline
Personal Profile
Disclaimer
Generic

Jasline Selvaraj

Chennai

Summary

To work in a challenging environment to explore skills and talents in an organization that offers professional growth while being resourceful and innovative.

Overview

12
12
years of professional experience

Work History

Carrer Break

Full-Time Homemaker
10.2016 - Current
  • Took time off to manage family responsibilities.
  • Managed day-to-day household operations, scheduling and budgeting.
  • Volunteered at school - Organized multiple events.
  • Enhanced skills in communication, organization , problem-solving.
  • Completed Pre-School Teacher Training course.
  • Pursuing MBA in Marketing through distance education.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Analyst

HCL TECHNOLOGIES LIMITED
01.2015 - 05.2016
  • Providing resolution to customer’s query, request or complaints as per process guidelines.
  • Ensuring billing target for the day/month/year is achieved without any deviation.
  • Achieving daily, weekly, monthly Internal & External SLA targets.
  • Handling escalations, whenever required.
  • Highlighting issues to reporting manager & following up until resolution provided.
  • Supporting reporting manager in effective work allocation.
  • Doing Dipsticks & Internal Quality Audits on regular basis.
  • Conducting refreshers & training sessions during operations requirement.

Quality Analyst

MAN POWER GROUP OF SERVICES INDIA PVT LTD
10.2013 - 03.2014
  • Provides technical support to HP Networking products
  • Analyze the problem and errors occurred in the HP networking product
  • Troubleshooting, Taking remote desktop, Installation & Configuration Support
  • We prepare reports of the problems and errors and the generated reports are sent to R&D
  • Supporting R&D to improve the quality of the product in the future release
  • Develops, implements, and leads key process improvement efforts and influences cross functional efforts
  • Conducts audits and reviews/analyzes data and documentation.
  • Client: Hewlett Packard

Education

B.E - Computer Science Engineering

Jeppiaar engineering college
01.2013

D.CSE - Computer Science Engineering

Panimalar polytechnic college
01.2010

Skills

  • Knowledge on Manual Testing
  • Knowledge in GUI, Functional, Regression testing, Compatibility testing, Ad-hoc Testing, Exploratory Testing and Black Box Testing Techniques
  • Good hands on defining ‘Test Coverage’ & ‘Test Case Design & Development'
  • Hands on Experience on Network and windows environment
  • Reliability and punctuality
  • Client documentation
  • Qualified Pre-School Teacher
  • Proficient in solving the support tickets within SLA

Personal Profile

English and Tamil

Timeline

Carrer Break

Full-Time Homemaker
10.2016 - Current

Analyst

HCL TECHNOLOGIES LIMITED
01.2015 - 05.2016

Quality Analyst

MAN POWER GROUP OF SERVICES INDIA PVT LTD
10.2013 - 03.2014

D.CSE - Computer Science Engineering

Panimalar polytechnic college

B.E - Computer Science Engineering

Jeppiaar engineering college

Personal Profile

  • Name : Jasline.S
  • Gender : Female
  • Nationality : Indian
  • Father’s Name : Selvaraj.S
  • Marital Status : Married
  • Location : Chennai

Disclaimer

I hereby declare that the above furnished information are true to the best of my knowledge.


Date : 

Place :                                                                                               Jasline Selvaraj

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