Jaslyn Amu
Covington,GA
Summary
Dynamic and results-oriented professional with a proven track record at AMC Theatres, excelling in customer service and cash handling. Leveraged upselling strategies and guest relations to significantly enhance patron satisfaction and revenue. A quick learner and team player, adept at fostering positive experiences and maintaining high standards of cleanliness and organization.
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes. Ready to use and develop my customer service and problem-solving skills in future hired roles
Overview
4
4
years of professional experience
Work History
Box Office Associate
AMC Theatres
12.2021 - 10.2024
- Managed financial transactions accurately, ensuring proper handling of cash, credit cards, and vouchers for smooth daily operations.
- Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance.
- Collaborated with marketing team to promote events, resulting in higher attendance rates and overall revenue.
- Supported event staff during performances as needed, assisting with ushering duties or addressing any patron concerns that arose during shows.
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Provided information about current and future events at facility.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Food and Beverage Associate
AMC Theatres
12.2021 - 10.2024
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
- Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
- Facilitated communication between front-of-house staff and kitchen personnel, ensuring timely delivery of orders without compromising quality or presentation standards.
- Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
Greeter
AMC Theatres
12.2021 - 10.2024
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Provided information about current and future events at facility.
- Recommended products and services to customers based on personalized needs.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Fielded customer complaints and notified managers.
- Utilized effective communication skills when interacting with diverse clientele, ensuring a welcoming atmosphere for all guests.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Maintained clean, organized environments for presentable front-of-house areas.
Cashier
McDonald's
03.2021 - 08.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
Baker
Bread & Butter Bakery
11.2020 - 02.2021
- Processed customer orders and payment transactions.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated cash registers and processed payments accurately.
- Cleaned and maintained kitchen equipment and oven.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Produced consistently high-quality baked goods for customers.
- Followed food safety standards when handling ingredients.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
High School Diploma -
Newton High School
Covington, GA05-2024
Skills
- Flexible Schedule
- Cash handling expertise
- Fraud prevention
- Upselling strategies
- Quick Learner
- Customer Service
- Cleaning and sanitization
- Guest Relations
- ID Verification
- Ticket Selling
- Seat choosing guidance
- Age Verification
- Theater services
- Concession sales
Timeline
Box Office Associate
AMC Theatres
12.2021 - 10.2024
Food and Beverage Associate
AMC Theatres
12.2021 - 10.2024
Greeter
AMC Theatres
12.2021 - 10.2024
Cashier
McDonald's
03.2021 - 08.2021
Baker
Bread & Butter Bakery
11.2020 - 02.2021
High School Diploma -
Newton High School