Summary
Overview
Work History
Education
Skills
Timeline
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Jaslyn Collins

Hickory,NC

Summary

Results-driven customer service specialist with significant experience at Duckworth's Grill and Taphouse. Adept at managing guest inquiries and thriving in high-pressure scenarios. Proficient in food handling and committed to creating exceptional dining experiences. Known for consistently boosting customer satisfaction and operational performance in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Restaurant Server / Hostess / Trainer

Duckworth's Grill And Taphouse
11.2024 - 07.2025
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

To-Go / Hostess Manager

Texas Roadhouse
10.2023 - 11.2024
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Supported marketing efforts by coordinating promotional events within the restaurant space.

Education

St. Stephens High School
Hickory, NC

Skills

  • Customer satisfaction management
  • Organizational abilities
  • Exceptional guest service
  • Clear and effective communication
  • Maintaining cleanliness standards
  • Cash handling accuracy
  • Cleaning and sanitizing practices
  • Attention to detail
  • Experience in high-volume dining environments
  • Food safety compliance
  • Suggestive selling methods
  • Prioritizing customer service needs
  • Professional presentation standards
  • Proficient in customer service delivery
  • Collaborative teamwork skills
  • Flexibility and adaptability in roles
  • Conflict de-escalation techniques
  • POS system operation expertise
  • Hospitality and accommodation knowledge
  • Telephone etiquette skills
  • Empathetic and patient interactions with customers
  • Building rapport with clients

Timeline

Restaurant Server / Hostess / Trainer

Duckworth's Grill And Taphouse
11.2024 - 07.2025

To-Go / Hostess Manager

Texas Roadhouse
10.2023 - 11.2024

St. Stephens High School

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Jaslyn Collins